WayGo at Lisbon Airport

Pros: Pleasant and efficient customer service

Cons: Provided the right car with the feature I wanted

Pros: Friendly, correct on booking. No hidden fees

Pros: Really friendly and prompt service.

Cons: Nothing. All great

Pros: Easy chekin

Cons: Doing everything to sell their insurrance

Pros: Best company ever.

Cons: Nothing.

Pros: The staff members were all very kind !!! Really helpful in any situations. I highly recomend their services.

Pros: Helpfull and uncmplicsted…

Pros: Our flight was cancelled and the team at WayGo were so helpful and communicative with us to ensure we could get the car the next day. Very friendly and efficient on pick up and drop off. Good price and quality of car.

Pros: very friendly

Cons: Pedi uma carrinha, com uma bagageira maior e foi me entregue um carro com uma bagageira pequena. Gostava que tivesse uma motorização melhor e android auto.

Pros: polite customer service

Cons: toke to long on pick up

Pros: Service went smoothly

Cons: Expected to get a Daccia 7 seater, but got another much bigger car, harder to msnoeuvre

Pros: Genial!! Certamente voltarei!!

Cons: O pessoal é muito simpático! Sempre prontos a ajudar!!

Pros: From the pick up point (airport) by Sergio to the drop off and return to airport EXCELLENT by everyone involved, treated you as a customer NOT “next”

Pros: Friendly attentive service from all staff that we encountered. Recommended the insurance but not pushy at all. Providing all details required for using tolls. One of the best car rental companies that we had dealt with. It'll be great to have Waygo in more places.

Pros: Excelent

Cons: Nothing, best car tental

Pros: Fransico pick up driver told us all about Portuguese culture and wine. And very helpful

Cons: All good

Pros: Gentle

Cons: They close at 20H00. If your flight is delayed, you have no car.

Pros: Easy transaction. Great service. Car was very nice.

Pros: At first the price was good.

Cons: Additional charges. So you pull people in with low rates, then get them with additional charges.

Pros: Quick service, no hassle about tiny scratches, etc.

Cons: None

Pros: Really nice and fast check in and drop off. Very kind Driver in shuttle. Overall great experience. We got quite a new car which worked perfectly.

Cons: The car I received was a bit banged up, but clean inside and in good mechanical condition.

Pros: Quick, easy, good vehicle

Cons: Windshield fluid empty Brakes squeaked

Pros: Serious business, they provide good service

Pros: This was our first time with the car company rental and we were very impressed with the efficiency at pick and drop off! Very professional all the way and the wait taking up back to the airport was right away provided. Highly recommend this company! Keep up the good work :)

Pros: very friendly people

Cons: I dont know

Pros: Friendly and efficient service, very quick pick-up from and drop back to airport.

Pros: Great service. Very helpful and friendly staff

Pros: Atenção dos funcionários

Cons: Nada

Pros: They picked us up and took us to the rental place

Cons: The breakdowns in communication upon pickup and drop off

Pros: Very efficient and friendly rep at WayGo. Also gave us points of interest and restaurant recommendations. Thank you!

Cons: Nothing - all great!

Pros: The car was great, got an upgrade. Staff were fluently bilingual polite and helpful. Even provided a few suggestions for my trip

Pros: They did go around show me the overall condition of the car. However, they were looking at very minute dings to the car insinuating that I would be charged for anything under an inch. They also deflected my attention away from a defect in the windshield that we noticed after we left. They did acknowledge it but they did not show that to me in the Walk around

Cons: It has been over 20 days and they have not released my deposit even though they sent me a receipt to be getting the refund and they said it would take up to 3 days. It's still showing it as a pending transaction with my credit card company. Now I have to dispute the charge because I don't want to be charged what they are holding as a deposit. This is ridiculous!

Pros: WayGo was excellent. Friendly and patient in explaining things.

Pros: Everything but payment options

Cons: Didn't accept Apple Pay for the deposit, had to add a second driver, pay extra and use the second driver physical card for the deposit. Senseless.

Pros: Friendly and helpful staff - really this is the best thing going about this place. They should be proud of their staff. Great price point.

Cons: Slow pickup at airport, very long check-in process.

Pros: The best hire car experience I've ever had. They even refunded the damage deposit on the spot when I returned the car. Extremely efficient & trustworthy.

Pros: Friendly staff, clean vehicles and competitive prices. What else do you need?

Pros: Everything, basically. Helpful, efficient,... Considering this was my first car rent, it couldn't have gone any better - I expected more complications, but in the end there were none.

Cons: /

Pros: Very friendly not pushy on extras but informative

Pros: Everything ok

Pros: They where effectiv and professional.

Cons: No problem with Waygo, but we were delays so we where sent to another company by discover cars and that was totaly wrong. And the sent us to way go where everything was perfect

Pros: Good service and efficient.

Pros: Very good car Rental! Absolutely recommend!

Pros: Great shuttle service fast and efficient

Cons: Drop off could have been better organized, but it worked out well in the end thanks to Nuno

Pros: Staff went above and beyond

Cons: N/A

Pros: Great service, would highly recommend

Pros: The service was very good , quick and easy The lady name Marta she come to pick up us from the airport , she is very nice , i received Car in less than 10 minutes . Car was very nice and clean . Dropping off the car also very easy and quick i will come back again.

Pros: Good service, amazing value

Cons: I bought a full insurance coverage with Discover cars but Waygo car rental offer me insurance again. There explanation that if you have a claim I need to pay them and than ask for the money back form Discover cars. The all idea of buying insurance is not to deal with claim money

Pros: Representative that collected us from airport was helpful and courteous. Very good customer service.

Cons: Took almost an hour to get the car when we were already a bit travel weary.

Pros: They were pleasant, but the process took way too long.

Cons: I spent over 2 hours at the rental place picking up my car.

Pros: Super friendly service from everyone from Waygo, and clearly explained everything well. I felt they were honest.

Cons: The out of hours drop off was done by a third party company who did not wear any uniform, however, they had all the correct information so nothing went wrong.

Pros: Easy to find

Cons: The car we wanted to rent was not ready and dirty. We also reserved a volkswagen and received an Kia different car. As we had no choice we took the car.

Pros: Perfect service!

Pros: Great customer service.

Cons: No Cons

Pros: Staff were efficient, friendly, and very helpful. There was no hard sell for the excess waiver, etc. which was respectful and appreciated.

Cons: They were short-staffed when I returned the car, so it took slightly longer than expected.

Cons: CUSTOMERSERVICE DOESN NOT ANSWER

Pros: Excellent and fast service, including the free shuttle service to the airport. Would definitely recommend

Pros: Nothing

Cons: Extremely poor rude service

Pros: Friendly, efficient, no hard sell on upgrades and explained everything clearly.

Cons: Nothing.

Pros: I had to wait for a pick up at the airport quite a bit. Plus the car was not ready at the pick up. The clerk was slow and taking all his time. The car was not ready and I was told that is now under wash !

Cons: Since car was parked on a hill, a 1/10 of the tank got gone when I turned out of the parking lot. Very strange policy, that if you don't take the device for paying for roads(1.99 eur a day), you have to bring them receipts for paid road taxes, otherwise they charge 36 eur administration fee. Was super happy that I took photos of the car, as on return, they wanted to charge me for a damage line on the doors, which was there when I picked the car up. There was no wiper fluid in the car.

Pros: Everything went very smoothly and the agents were awesome.

Cons: The quality of the car we received was a bit dated and I didn’t have confidence that it would last our entire trip which added a bit of stress.

Pros: It was easy to rent a car , no extra charges or any any scam . This is good company to rent a car

Pros: Courteous and efficient

Cons: N/A

Pros: Carefully checked for car damages (major scratches, etc.) prior to handing over the key -- acknowledged in advance very minor scratches from car washes.

Cons: Took a bit long for the car pick at the rental office, even accounting for registering a foreign driver's license

Pros: Nothing

Cons: Terrible service, pushy immoral service assistants at pick up regarding their insurance. Car had flat tire when given to us. Needed air three times in 5 days. Had to wait for car to be ready once we have gone through half an hour of paper work despite checking in online.

Pros: Very good service

Cons: Professionnels - accueillants - à l’écoute des clients… Merci beaucoup

Pros: The service was amazing, experienced a death in the family, needed to extend a few days and they were extremely helpful, thank you so so much.

Cons: The service was great, the car had quite a few scratches

Pros: They are profestionals.

Cons: Nothing.

Pros: Helpful staff

Cons: Car already had damage in multiple areas

Pros: Friendly, helpful staff

Pros: Affordable. Quick service

Pros: Todos os colaboradores muito atenciosos e prestativos

Cons: Nada

Pros: Everything! Unbelievable service with a smile. Making car rental a pleasure instead of a battle. Definitely a high cut above the rest

Cons: Nothing

Pros: I was a bit worried because the rental was really quite cheap, but in the end the service and car were both excellent.

Pros: The simple and efficient way the staff welcomed me in the entire process

Cons: no remarks

Cons: 5 mins drive to rental station

Pros: Fomos muito bem atendidos. Todos muito atenciosos.

Pros: friendly staff Clean offices and car cost efficient

Pros: Friendly and efficient

Pros: They were friendly and efficient. Made sure everything was clear and answered all my questions.

Cons: Nothing

Pros: Nice staff, very fast service, good condition of the car!

Cons: Quite high deposit, but we knew in advance what to expect. Otherwise good service and no problem with deposit return if the car is not damaged.

Pros: O Atendimento da waygo é muito bom. Tiago é muito atencioso.

Pros: Super agence de location! Personnel réactif et extrêmement sympathique ! J’y reviendrai et je les recommande vivement !!

Cons: Time for a pic

Pros: Agent was extremely helpful. Keyed our destination into our phone.

Cons: The daage charge

Pros: Helpful, professional and friendly staff

Cons: No comments here

Pros: Friendly and helpful Staff!

Cons: Everything was excellent!

Pros: They are very thorough and trustworthy

Pros: Very friendly. Answered all questions, and explained everything well.

Cons: Nothing

Pros: Specially this car company WayGo most badly service have ever got. They don’t even know what is customer service is like. Can’t help you out only know how to take money extra or not to give money back. They will produce new rule by that time and new problems.

Cons: Because hungry about money not to help.

Pros: Staff were friendly and polite.

Cons: Organisation very poor. Over 30 minutes to be collected from the airport. A little pushy with their insurance. No staff to process on the return which meant it took 45 minutes to return the car and be returned to the airport which was totally unacceptable. Luckily we left enough time so didn't miss the flight. Will not be booking with them again.

Pros: Easy to book and guaranteed rental

Cons: Do not buy insurance through discover cars because you have to get insurance through car rental company.

Pros: Very efficient.

Pros: Good price of the rental.

Cons: They charged me 123 Eur for little scratch on the wheel, which was most probably not from me. They tried also with scratch on the side mirror, but for that I had luckily good picture to prove it is not from me. Also car was not maintained properly. Tyre check message right after car pick up. Service and oil exchange message right afterwards. Car was not fully clean either.

Pros: Very friendly and accommodating right down to a coffee.

Pros: The price compared to others.

Cons: Waiting time at the airport a bit long. Returning the car not enough staff.

Pros: Perfect

Cons: Friendly

Pros: Very friendly

Pros: The car was very new and clean. Rep explained how the toll road reader worked so I didn’t get caught in the wrong line.

Cons: I didn’t know enough about new cars to ask for explanation about how to turn on the radio and how to adjust seat back.

Pros: Shuttle service available.

Cons: It took awhile to be picked up at airport had to text and call to get a response

Pros: They were very pleasant and helpful to work with. Airport shuttle pick up was smooth and we appreciated being able to be dropped off at our airport hotel. WiFi tolls were great and easy to use. Car was very new and comfortable to drive in.

Cons: Took a little long to complete the paperwork when picking up the car but it wasn’t terrible.

Pros: Very efficient and courteous

Pros: Friendly family style company in new office. Easy and transfer to pick up location

Pros: Easy to use. You need to text them upon landing because they don't have an airport kiosk but they were spot on. You didn't have to wait in line so that was great. Don't forget your passport when you pick up your car. I will use waygo again

Pros: Service, kindness, very clear, great prices

Pros: People were friendly, despite the language barrier, we understood everything.friend.y attendants, accommodating.

Cons: They were going to charge us 75 euros because we had sand on the carpet.we had to take the rental to a car wash and vacuum the sand at drop off. Thankfully, we had time and we’re not pressed to take our flight back home right away.we feel 75 euros is too much for vacuuming a car.

Pros: Friendly and efficient service provided. Seamless process from pick up to drop off including the airport shuttle.

Cons: Only complaint was car didn't have washer fluid but wasn't really needed for our trip.

Pros: Employees are excellent!

Pros: See previous answer.

Cons: Nothing!

Pros: Customer service was extremely good during pick up and drop off. Everyone there was super helpful and the car was in excellent condition.

Cons: Nothing negative about the experience.

Pros: Great stuff! Clean car! Good service

Cons: The USB ports did not work, which results in broken AndroidAuto experience ...

Pros: Everything

Cons: Nothing

Cons: When I picked up the car was the tank filled up to ca. 3/4, but they noted on the contract as if it was filled up. I didn't understand that (but surely they (Waygo) must have) so at the end I had to pay €20 extra which I'm not happy about. To say at least. I argued about this when I returned the car, but had to pay. Also have had email discussion afterwards but no success. So therefore I will warn other customers about this.

Pros: very easy to find off the freeway in Lisbon

Pros: They really care…, great prices, flexible and professional.

Pros: Airport pick up and drop off

Pros: kindness and education of the attendants (especially the attendant Hugo)

Cons: limited working hours

Pros: The most professional and friendliest service I have received to date. I also got upgraded to a class above for free as the Clio/Polo I was suppose to get wasn't a available at the time.. so I got a brand new Golf! Bigger than what I wanted but really happy with it! Outstanding service, all of it. 10/10

Cons: For the price I paid and service received, I cant complain 1 single bit.

Pros: No upsell pressure. Courteous and efficient service. Reasonable on a small damage on the return

Pros: Amazing staff, they are very good and efficient. Ride was short and quick. He even exolained our way inside the airport

Pros: Professional and Accommodating

Pros: Friendly service

Pros: The agent Hugo was very nice and tried hard, but this company set him up for failure.

Cons: Very disorganized, no apology for late pickup and car not ready.

Pros: Great staff that are efficient, knowledgeable and professional.

Cons: Nothing.

Pros: Excellent price. Very friendly and a free cup of coffee thrown in!

Cons: Nothing.

Pros: Staff is very polite and helpful but there was a long wait as they were still cleaning our car despite us not arriving early. Car stank of cigarettes and tank wasn’t full as staff told us, brake pads worn out so we avoided using the car.

Pros: Upfront transparency. Didn't try to sell additional packages.

Cons: The agent was bit over loaded and had to handle so many customers at the same time.

Pros: Reliable, friendly, good price through discover cars

Pros: Cumpriu o tratado

Pros: Nothing to complain at all, rating 9.9! :-)

Pros: very friendly, fast, good English,

Cons: i dient get the car I had booked for and they said they don't have it, it was fine in the end, but that's something I would appreciate when you get what you expected

Pros: Waygo has the best rental agents and great vehicles. The store is clean and very comfortable. They give you the car you picked on the website. The agents provide all the information you need, and they answer the phone when you call. They also do not pressure you to buy their own car insurance.

Cons: Absolutely nothing.

Pros: Friendly staff; but the car pick up takes a lot of time as they are slow!

Cons: The car given was clean but the condition was not that good. It was a petrol car, but very noisy.

Pros: great service, did not try to make me buy extra services, provided accurate information.

Cons: nothing

Pros: Great car rental option!!!

Pros: Terrible ....would recommend that no-one ever use them

Cons: they were neglectful, dishonest and most importantly NOT OPEN when people needed t return cars

Pros: Agent was very thorough during the inspection of the vehicle and identifying the slightest imperfections and invited me to take photos before we left. He covered all the options well including a reminder of the kind of gas needed. We were upgraded to a slightly larger vehicle at no extra charge.

Cons: The vehicle seemed in good shape other than cosmetic issues duly noted. Later I discovered that that the windshield washer fluid was gone (A bit inconvenient since gas stations in Portugal do not have any way to clean them).

Pros: They took time to explain everything. Rita was really helpful and consciliant with the schedule of out trip

Cons: It was a little difficult finding them at the airport.

Pros: Excellent

Cons: Nothing

Pros: They were friendly and helpful, spoke English well, explained things well, and the car was good.

Cons: It took awhile to actually get the car. But since this was our first time in Portugal, we probably took up more of their time than we would next time.

Pros: Service, simpathy and price with quality

Pros: Friendly and with no hassle. Good cars.

Pros: Very friendly, helpful representatives. Very prompt to answer questions we had while on the road, very easy to contact. Great customer service. Hugo, at the Lisbon office, stood out especially demonstrating most excellent customer service and kindness.

Cons: Would have liked the car to have the capability to connect our phone to the screen in the car for navigation.

Pros: Price/quality

Cons: See comment re meet and greet A little slow given that we were the only people getting a car at the time Nothing seemed to be prepared with the advance information we provided

Pros: It felt far less chaotic once we were at the rental area.

Cons: We were uncertain about where we were waiting for the rep to show up to get us . It would be better it there were a sign with a button and speaker to directly call the rep and let them know we were there. The rep responded to the whatsapp message but not the text i sent first via cell network.

Cons: A bit slow waited for 20 mins

Pros: The professionalism of their staff as well as the cleanliness of the place. Absolutely impeccable!

Pros: Polite team members and car was clean as well

Cons: I was given a car first that had engine light on. We had to wait for them to change the contract and give us another car. Overall, we spent almost an hour to get the car

Pros: Clean and good service by some on the personal.

Cons: They did not let to leave extra seats in the shop. Lot of problem to pack the car. Navigator of the car did not acsept the adress to to Office.

Pros: Recommend those guys are professionals, but treats you like a family.

Cons: Changed car to a higher class

Pros: It was very easy and very nice customer service .

Pros: Great experience in finding the shuttle. The driver was very communicative and made it easy to find him. He was super polite and courteous. Car was great and price was fair.

Cons: Picking up the car at the agency takes too long the agent was great, polite, courteous and was really doing a great job in making us feel good about WayGo. But the whole process the agent has to go through to finally give us the car keys takes too long (30min). It’s a lot of typing in the computer by the agent and paperwork he needs to print and fill out. A suggestion could be we could provide all that information when we’re making the reservation online or in a check-in process online.

Pros: There was one outstanding employee. He was very helpful, patient, and dedicated to giving us the best possible experience.

Cons: The rental and return processes are too long. The office is extremely understaffed. We were unable to reach the office by phone before about 9 am. We needed help finding the office to return the car, but the phone rang unanswered. Never again.

Pros: Nice car

Cons: Laong waiting to get car

Pros: good price and new, clean car

Pros: They took me and my family to the airport Even though they didn't have to by the agreement

Cons: I know it sounds cliche but everything was perfect

Cons: The instructions were to text the pick up driver once you arrived in the airport. We didn't receive confirmation and waited longer and tried the second number provided. Overall though, it wasn't a long wait and all went well

Pros: Very efficient

Cons: Nothing

Pros: Efficient, helpful service.

Cons: Nothing

Pros: everything from start to finish

Cons: N/A

Cons: Took a little longer than expected to pick up the car.

Pros: Very helpful in recommending and setting up car Wi-Fi.

Cons: Understaffed

Pros: Le service de réservation en ligne est effice et beaucoup moins cher que sur place.

Cons: J'ai payé un supplément pour avoir une couverture complète. Une fois à l'agence, j'ai encore dû payer un supplément pour ne pas laisser une caution de 1100€. Il serait intéressant que la plateforme propose automatiquement de prendre en charge cette caution

Pros: Very kind, helpful and well informed representatives.

Cons: Though there was no line and I was served right away, the paperwork too quite a long time.

Pros: most probably nothing

Cons: most probably nothing

Pros: Brand new facility, new fleet of cars.

Cons: No English version of the contract. Unsure what I am agreeing on.

Pros: The place and staff are fantastic best car rental place I have been to.

Pros: I really appreciated that they pick you up from the airport promptly, and drop you off quickly for your flight.

Pros: Agents are very effective.

Cons: The car was a little bit slow to drive up hill, but nothing crazy.

Cons: Check in too way too long. For each car/patron, check in took about 20-30 minutes. Only one person was working at the desk. 3 rentals were in front of us. It took an hour and a half to get our rental car.

Pros: Friendly, fast.

Pros: the desk representative Francisco is a very nice person

Pros: Good communication.

Cons: N/A

Pros: Excellent service!

Pros: Had to wait a bit because I didn’t arrive by plane but rather from the city. Recommend telling them as much about your situation as possible for coordination. European cell phone or roaming is needed. Short walk to shuttle car after pickup, then short drive to an industrial zone in airport area. Good explanations and hand-over as well as return and terminal transfer.

Cons: n/a

Pros: I was quoted about $7 per day for Insurance and when i picked ip the car was forced to pay $22 per day with no option/choice. Thats not fair. I read the contract and you did explain that but it still came as a big surprise s as nd an unbugeted cost.

Pros: Airport pickup was good, drop off of vehicle was efficient, Car had many dings/scratches when we picked it up and representative receiving the car at the end of our trip accepted the vehicle as it was without questions.

Cons: Picking up the car took over an hour with the representative, he was painfully slow to type in our information and was distracted by everyone who entered the office

Pros: They were really good people. Helpful, professional, really good.

Cons: N/A

Pros: That there was a representative to pick us up en broad us to the car.

Cons: Nothing, everything was fine!