yesaway at Auckland Airport

Cons: My money has not been released yet, unacceptable!

Pros: The pick up agent was very uncommunicative and the car we were given was not cleaned after previous hire and was not washed either. The windscreen was dirty and there was caked mud on the wheels. The fuel tank was not completely full at the time of hire. The only good think was the car was fairly new and there were no issues at all with the car but the service provided was not the best hence a 6 out 10 rating overall

Pros: Staff friendly

Cons: Car is dirty ..

Pros: It well exceeded the money we paid.

Cons: Our car operational. However, it was a bit aged

Pros: Pickup was prompt but delivery was totally unprofessional.

Cons: Nothing noted.

Pros: Nothing

Cons: Carseat wasn't installed properly & the guy had no idea how to, couldn't find them for pick up van & took ages to be dropped off, car was dirty inside & travel felt unsafe

Pros: Friendly and efficient.

Cons: Difficult to see sign writing on pick-up van. I think I missed the driver when he initially pulled into the parking area (but it was very wet!)

Pros: Value, latest car and great service. Very friendly staff pickup us up, transferred our bags to the van then to the car. Minimal time was spent waiting and picking up car. Very organised.

Pros: Price

Cons: Car could have been cleaner

Pros: User friendly and easy processes

Pros: They were fast and efficient

Cons: No negative

Pros: Efficient, helpful and polite

Pros: WE were very gratefully the driver was able to deliver us earlier than we expected to the airport.

Cons: The vehicle had a disturbing noise which sounded at times like there was something wrong with it - it sounded like something was being dragged along the road, when in fact there was nothing to be seen underneath the vehicle that could have caused that noise. ?

Pros: one staff member and he was very busy he had to detail the car while I waited

Cons: The staff were friendly

Pros: It was seamless, friendly and very professional.

Cons: N/A

Pros: helpful courteous airport pick up and dop off

Pros: Perfect service at excellent pricing!

Cons: Fast and helpful!

Pros: They were fast and efficient

Cons: Nothing

Pros: Easy to access easy to pick up and go.

Pros: very satisfies

Cons: nothing

Cons: It was disappointing that the vehicle lacked modern features such as CarPlay, cruise control, and automatic rain-sensing windshield wipers. Additionally, the malfunctioning trunk made the experience less than ideal.

Cons: As I am currently traveling, I don’t have access to a phone line to call and request airport pickup. It would be helpful if there were alternative methods of communication or arrangements for travelers in similar situations

Pros: Well done

Cons: All good

Pros: Very professional and quick.

Cons: Charging around 3 % service charges on credit card.

Pros: All good

Cons: Nothing

Pros: In and out with a great vehicle and price

Pros: The customer service was efficient and friendly.

Cons: A little tricky finding the shuttle pick up, but after that it was a breeze and everyone was very helpful.

Pros: Our Rav4 was very economical and a great car,Thankyou

Pros: For the size of the car (Toyota RAV 4) to the cost, the value was good. The hassle wasn't worth it though. I'd pay more for better experience.

Cons: My experience w/ YesAway/Great Rentals (they are the same) was nothing short of disappointing. I was met w/ filth both around the premises and the car itself. The customer service was virtually non-existent; attempts to reach out for assistance via phone were fruitless as nobody answered. Archaic paper-based processes made the whole ordeal even more frustrating as no confirmation of vehicle return. They hold your $1k deposit for 14 days after return, other companies return instantly. Stay away!

Pros: Great and fast service. Car don’t have a full tank and they told me I didn’t have to fill it up upon return. The car was excellent. I was pleasantly surprised by the whole thing

Pros: Efficient

Cons: All good

Cons: Hard to find.tank was less than quarter full

Pros: We were able to switch the car when asked and they worked with us without any issue. For airport pickup we had to wait over an hour. But I dont think it was the company fault. We booked thru Discovercar.com and there was no mention of this car company on the papers, so we had no idea who the company was.

Cons: Car was old and had not much features like USB to apple play or navigation. Overall car was fine.

Cons: Pick up soo slow, should be able to do paperwork online prior

Pros: Great value for money.

Cons: Lengthy wait for the pick up shuttle.

Pros: Best I’ve been with

Pros: Quick easy cheap

Cons: I went to another company in error because the name of the 5wo companies were very similar. Everyone luckily were very helpful

Pros: Good price and service

Pros: Drop off was super quick and shuttle there to take me immediately.

Cons: Was a bit confusing as to where to meet the shuttle on pick up

Pros: Easy and user friendly

Pros: Good Customer service

Pros: Cheap, carefree

Cons: Cleanliness of the yard and collection office.

Pros: Excellent customer service

Cons: Car insurance is high

Pros: Very fast and efficient process.

Pros: Price wasn't to bad

Cons: Unable to understand the representative over the phone. Shuttle service and office hours are limited. Never received an itemised invoice for fuel charged after returning the vehicle with less than a full tank. Cars exterior was dirty on pick up, stains on interior.

Pros: On time and efficient.

Pros: Quick pick up, one guy was very personable and helpful. The other not so much. Immediate drop off, the nice man at the agency took me straight away, without having to wait for the van. Car was ok, good value.

Cons: there could have been more identification of the rental agency's name in the emails, it wasn't easy to figure out what brand I was looking for in the car park.

Pros: Quick easy friendly

Cons: Very quick

Pros: Easy pick/drop off of vehicle. Great price

Pros: efficient, value for money

Cons: great service

Pros: quick and easy

Pros: Car was adequate

Cons: Didn’t have enough car seats for the 3 ordered. Most had mould on them. Only on employee with lots of people waiting to be taken to the airport while the transport didn’t know who he was picking up.

Pros: Quick and easy

Pros: The service was efficient and easy

Cons: Nothing

Pros: Very accommodating and friendly.

Pros: Great value. Don’t need a brand new car like the big companies provide, and our slightly older model was clean and reliable.

Cons: Nothing. it was all good

Pros: Cheap

Cons: Unfriendly staff and dirty vehicle

Pros: Airport shuttle service

Pros: Efficient and accommodating. Flight in was rescheduled and delayed by a day but yesaway was kind enough to adjust the rental period and not charge for the day and held my car

Pros: Quick and efficient

Cons: Nothing

Pros: Pick up and drop off by same person. Very friendly

Cons: Person at the desk during drop off. Told me very bluntly, Get uber if you want, when I just asked him about shuttle and who will drop me at the airport.

Pros: That I got a car

Cons: The guys behind the desk where we picked up the car spoke little english, spoke their own language between eachother while customers were doing the paperwork to collect their cars, i felt that was a bit rude especially when in an english speaking cou. The car itself was fine apart from everything in it was in Japanese. Couldn't even use the radio because we couldn't work out how to without a single English word on the screen. I asked the guy if it could be changed to English and he just said no.

Pros: Drop off service excellent

Pros: Quick efficient service.

Cons: The actual reception itself and toilet facilities were disgusting, not very inviting, such a shame, however the staff service was great.

Pros: Easy and swift

Pros: Car was new and in best condition

Cons: The location is in middle of no where. If you are dropping the car after hours, you wont find ubers to go back to airport or your accommodation. I had to book through corporate cabs to make sure i get a cab at 6 in the morning after dropping the car for my flight at 9.

Pros: Very flexible in their approach

Cons: Nothing

Pros: I liked the insurance coverage included and cost was better than other companies

Cons: I didn't like the extra time needed for a remote location and extra luggage transfer with shuttle

Pros: The pickup from airport and dropus back, good service and car

Cons: The rental agency desk was outside of the terminal

Cons: Grotty depot, rubbish bin overflowing, yard overgrown and neglected. Incorrect sign outside. Shuttle was a disaster. Driver looked at our papes and said we were not his client. Left us waiting for one hour!

Pros: The guys helped us transit quickly - we were running late for our flight.

Cons: Nothing - really excellent service

Pros: Good price, decent car, overall service was good other than a couple of issues noted.

Cons: Tried to give me a car without a luggage cover which would have left all luggage visible from outside the car. Had to make quite a fuss before the guy rang his boss and in 20 seconds had found one and fitted it! Also, pick up could only be arranged by phone call - not ideal when travelling abroad and you don't yet have a local SIM.

Pros: So easy & efficient. Stress-free 😊

Pros: Efficiency

Cons: Slow to pick us up from airport

Pros: Quick and efficient

Pros: Acceptable

Cons: Nothing

Pros: They let us swap vehicles when we requested one. Very accommodating to us when we requested.

Cons: Only downside was the first car we were supposed to rent had a stereo that was all Japanese. But the agent let us swap cars to one with a more basic but English stereo. Was a bit of a mess around but it was sorted quick.

Pros: Very efficient

Pros: Clear instruction on pick up.

Pros: The car was clean, and very modern. I did not expect to get a 2018 Toyota Corolla. The staff are very very friendly. It’s not everyday you receive flawless services from a car rental company.

Cons: I can’t list anything

Pros: car was clean and tidy

Cons: Picked up by wrong provider and wasted 1hour waiting to be picked up.

Pros: I appreciated everything about Yesaway. Fast pickup from the airport, minimal amount of time spent signing forms and on the road in record time. Friendly, happy team.

Cons: There was nothing I didn't like.

Pros: super quick and efficient, no messing around

Cons: nothing

Cons: As above. Will not use again

Pros: Friendly

Cons: Took a while after to pick us up at airport. Airport signage for shuttle drop of and pickup points in the parking area non existent.

Pros: Kevin was excellent, he was very obliging and helpful to us when we needed to store the car at the base for a weekend, this included an extra pick up and drop off from the weekend flights. Thanks for your help Kevin.

Pros: It seems there is one person doing all the jobs (shuttle from the airport, taking calls, reception, bookings). He gave a great service despite being very busy.

Pros: Easy instructions from pick up to drop off and complimentary shuttle ride from the airport

Cons: Late charge due to flight delay

Pros: Disappointed the blue tooth didn't work so made it harder to do my work while traveling

Pros: quick and very helpful

Cons: no dislikes thanks

Pros: Better car than I expected for a lower priced operator. Car was very clean and well maintained. Very good value for money. Prompt shuttle service, pleasant and friendly staff.

Cons: Looked like pretty minimal staffing levels which could lead to delays at times but we had no problems.

Pros: No complaints the man in office was great

Pros: Will book with Discovery again. Great service. Loved the car .

Pros: Straight forward

Pros: Made it very easy.

Pros: easy & efficient

Cons: nil

Pros: The guy seemed nice.

Cons: The car kept yelling at me in an Asian language. The sat nav and radio was all in an Asian language with no way to change it. It took 40 min to be picked up from the airport. When I dropped the car off it was all rush rush because there were people in the car waiting to go to the airport. I left things in the car cause I was rushed to get out and get in the van. No place to charge a phone in the car.

Pros: Fast & easy

Cons: Car stereo was very basic and didn't have an expander so could only get a couple of stations.

Pros: Pick up and drop off were great, would use again

Pros: Friendly helpful best service I’ve had in rental car hire

Cons: Top class all the way highly recommended

Pros: Disappointed the car manual was only in Japanese. Would have liked to learn more about driving a hybrid. Also, the Nav-man’s maps need to be updated

Pros: The guy that helped us was great

Cons: No on-site cars at airport, but I guess that’s why it’s cheap!

Pros: Everything was quick fast easy thanks

Cons: The normal price for the insurance I find always a bit excessive considering what you would normally pay for a month

Pros: Prompt and friendly

Cons: Nothing

Pros: Great car. Good value for money

Cons: Was quite a distance from airport but that not a great inconvenience

Pros: We were picked at Auckland airport about 10 minutes after we rang them.

Cons: The handling of the credit card payment concerned me. Instead of the usual swipe and PIN, the agent took photos of both sides of the credit card on his cell phone. Due to the potential future missuse of this card I cancelled the card when I returned home.

Pros: Flexible with flight delays and quick pick up from airport

Pros: Yesaway is great definitely recommend!

Pros: Friendly and helpful

Cons: nothing

Pros: They were waiting at the airport prior to use calling them.

Cons: The service was great

Pros: So easy to book a car on line and ease of collection

Cons: No negative comments

Pros: Agent was friendly and super helpful.

Cons: Nothing. Everything was a breeze.

Pros: Fuel economy

Cons: Fast and good communication.respond to sms and calls

Pros: Easy, friendly efficient

Cons: Nothing

Pros: Front pick up to drop off was very fast and efficient would definitely recommend to my family and friends. Was so polite and professional really appreciated the attentive service great job!

Cons: Nothing they were flawless from pick up to drop off! Thank you

Pros: Friendly and efficient.

Cons: Not Applicable

Pros: great services

Cons: just finding the place...no sign

Pros: Reasonable price

Cons: Although they had a whole lot of cars in their fleet and not a lot of customers, we received an old, rusty not very clean car.

Pros: The car was clean and was an extremely good price.

Cons: The driver that picked us up from the airport constantly was constantly on his cellphone while driving. This could be fixed and made legal if he purchased a $50 hands free system.

Pros: Excellent Service and vehicle

Pros: We had to extend the time we had the car for, but then change back to the original arrangement & the agent was extremely accommodating. We did not have to wait to be dropped of after returning the vehicle.

Cons: The office appeared clean & tidy but the exterior and surrounds of the office was a mess with rubbish & weeds near the entrance.

Pros: Excellent customer service, very friendly and efficient

Pros: Fast service. Quick phone call and instructions were given with the correct waiting time. Very crucial when travelling with children.

Cons: The outdoor seating area could do with a little tidy up. My children were playing and there were cigarette butts everywhere and rubbish on the ground. But otherwise very happy with the service. Would come back.

Pros: Excellent

Cons: Nothing

Pros: All good!

Cons: Only complaint (not the service providers fault, though) was that the boot of the car was very small. Perhaps boot's approximate size can be added to the description of the car?

Pros: Utterly reliable and fast. All you want. Last time I rented the Covid lockdown was declared and THEY contacted ME to check on my plans. I used them again because they show up when they say they will and there are no unexpected nasty surprises.

Cons: Second time renting car was definitely a bit tired. But it was clean and did the job. For the price it was amazing value.

Pros: was seemless and flexable

Pros: Kevin was prompt on any concerns, replied to my email an phone calls I will be back an will spread the word cheers for a great service car and price

Pros: I liked everything. I cannot find one thing to complain about. Probably though I liked the low price best.

Cons: The drive to the shuttle point was longish but so swift and totally efficient it was impossible to find fault at that price point. I felt as if a limo had picked me up - indeed I had a call at the baggage claim and walked straight out where directed.

Cons: Pick up from the airport was too long a wait we didnt get the car till 4.30 .... when we arrived at airport at 3

Pros: Relatively easy to use

Cons: Booking was discovery cars but that's not the company at the car yard or the pick up van

Pros: They are customer centred

Cons: It wasn’t easy to find due to signage

Pros: Very professional and they look after their customers.

Pros: The service was excellent

Pros: friendly willing to please

Cons: off airport

Cons: We it come to return car before flying out there was no help or understanding, the car had to be dropped off and we had to find our own way back to airport at our cost.

Pros: not much

Cons: almost zero communication

Pros: Very happy with the service

Cons: We satisfied

Pros: Quick and easy

Cons: Quick and easy

Pros: NOTHING

Cons: Hated EVERYTHING. NEVER GOT MY CAR. THIS COMPANY ROBBED ME

Pros: fast and easy pick up and drop off

Cons: nothing

Pros: Great car, and service, real value for money

Pros: Had an amazing experience with Yeaaway, we had to extend our rental for a few more days and they manage to do that over phone as we were in Rotorua. Fast service for pick up and drop off, as well as paper work and inspection of car.

Cons: Yesaway was a bit far from the airport, at least 10-15mins,

Pros: Affordable and reasonable price compare to the service

Cons: Car condition (Highlander 2016) was not that good, cleanliness was not good

Pros: Easy and no fuss

Cons: Fast

Pros: Value for money and friendly service

Pros: Professional and courteous

Cons: Nothing

Pros: It was quick

Cons: Car was a bit dirty in and out but I think the branch is understaffed

Pros: Fast and simple to pick up and drop off, great little car as described

Pros: The car was nice and tidy,

Pros: Zippy little car. Loved it. I was meant to drop car off by 5pm, but an appointment went 90 minutes over, and with peak hour Akld traffic made me 2 hours late and an hour past closing time. On arrival, the attendant was accommodating and very kindly raced me to the airport for a 7pm flight. He drove fast and very safely despite being 1 hour past their close time. I was impressed. Thank you very much for what you did. I appreciated it!!

Cons: On pick up noone was there. A call to them told me they were 10 mins away. They arrived and drove like a mad man! No one in the depot when we arrived. It explained everything. Paperwork done well. Shown to Nissan Tiida. First thing was it smelt, didn't feel clean. Had to leave windows open for 2-3 hours to get rid of smell. Windscreen was dirty too. Not shown where things in car were, like handbrake which was on the floor.

Pros: Nothing

Cons: Everything

Pros: Super speedy & efficient.

Pros: Fast and efficient

Cons: Nil

Pros: Price was main appeal

Cons: Contact from airport and drop-off were ok but could be improved (but appreciate some of this is due to cut price nature of the business!)

Pros: great car, good price

Cons: I couldn't talk to a person to collect car at airport and had to call 3 times and wait until they got back to me

Pros: Service was a bit slow as their one person at the desk and their one customer we had to wait longer then we wanted so we could on our holiday.

Pros: Easily done over the phone. No need for service desk and queues. Just a phone call to check which door to wait at. They took photos of all areas of the car. It was a hassle free service, and the car was newer than expected for the price. Other companies were offering older crappie cars for more!

Cons: Nothing.

Pros: Eady and hassle free ... pick up and drop off shuttle service to and from airport

Pros: Airport pickup as office is away from terminal

Cons: Office closes at 6pm (my flight landed at 5.50pm) so if my flight had been late it would have created problems.

Pros: efficient service

Cons: In the event of a claim the excess is very high

Pros: What service

Pros: Quick and easy.

Pros: all pretty good really

Cons: a bit of confusion with the extra insurance

Pros: Friendly customer service

Pros: Easy pick up and return. Great value for money.

Cons: Nothing

Pros: Easy to pick up and drop off. lovely people