Our Guarantee
How it works:
Book a car on Discover Cars. Within 24 hours of booking, if you are able to find a better rate than on Discover Cars on any other website, simply submit a claim via our Help Center.
To claim this Guarantee, you must send a message to our Customer Support team via our Help Center and include the following details:
- Your reservation number with Discover Cars
- Your pick-up and drop-off dates and times and rental period
- A link to the website where you found the cheaper rate(s); and the name of the other car rental broker
- A screenshot that includes the date, car type, and rate(s) provided by that website
When is the deadline to submit my claim?
- You must submit your claim within 24 hours of completing your booking.
- You can expect a response to your claim within 72 hours.
The offer on Discover Cars and the offer from the other website have to:
- be exactly the same. This means that the supplier, pick-up and drop-off locations, the rental period, car category, add-on extras, additional costs (taxes and fees) and the insurance package must all be identical.
- be in the same currency.
- have similar booking conditions (e.g, provisions concerning advance reservation, rebooking conditions and cancellation policy) that coincide with the booking terms and conditions on Discover Cars
The Best Price Guarantee is not valid for:
- bookings made on request;
- claims related to competitive prices submitted after 24hrs of the Discover Cars booking;
- bookings made through travel agencies or partner websites;
- bookings in combination with discounts or other promotions;
- rates for rentals beyond 28 days.
Our Customer Support team will verify the offer from the other company and, if it meets the stated conditions, you'll receive the price difference in Booking Credit which can be used toward future bookings.
! Discover Cars reserves the right to change the terms of the best price guarantee or terminate it at any time without a prior notice.
