Delpaso at Malaga Airport

Pros: Very easy to do

Cons: They still wanted to try charge us for full insurance even though we had bought it through discovery cars

Pros: Prompt drop off and access to airport was good on return.

Cons: Felt scammed and compromised as I didn't have a credit card with my full name. Needed to pay more because if this small print in the t and Cs. What a load of nonsense.... Felt abused. Won't be returning to this company again. Laterly read on line this scam. Anoyed and disappointed on this tac tick. Car was OK. Did its job.

Pros: Very well organized, pick up at the airport, fast agreement, clear guidance, perfect car, easy process and well fulfilled.

Cons: None

Pros: They were curteous on arrival and quick and efficient dealing with the administration. The car was great - it had a few scratches but we took pictures before leaving. All explained - super clear. Easy to add another driver too. My son left his bag in the car - we called them and they went immediately to check and rang me back straight away to confirm it was there and he took the bus service back again - no problem - which was a relief.

Cons: Hard to find where the collection point was for the courtesy bus - not sign posted at all from the terminal; the courtesy bus driver on the return was rude - it left us feeling like once they had had our money they had no interest in us as customers which was a shame as everything prior to that was a good experience.

Pros: Very good and fast service at the desk. No pushy sales techniques

Pros: I thought the drop off was efficient, vehicle was nice.

Cons: Couldn't find where hire bus was going from, instructions need to be clearer and just say follow the blue line. The crossing bit confused us. The vehicle was bit big for navigating down tight spanish streets to are accomodation. Would preferably an option of a slightly smaller vehicle.

Pros: Efficient process picking up and dropping off car. Staff were very helpful and friendly.

Cons: Finding them at the airport if signage was better

Pros: Everything. Staff brilliant and so efficient. Left phone on bus - next bus in, driver phoned other driver and I was able to get my phone back within 10 minutes!!! Thank youto the drivers

Cons: Nothing...all superb.

Pros: They were responsive, and open 24 hours, easy to find, there is a BP station next door and the courtesy van was quick with no waiting

Cons: the drive in is a little tight, there is a drop off you need to be careful about

Cons: Must have boarding pass with same date of arrival as booking car date.

Pros: Quick friendly efficient

Pros: The car was dated and had a number of scratches. But did the job

Cons: Helpful not pushy and not hassle when I returned the car

Pros: Very good service and close location to Malaga airport

Cons: All car rentals must respect the prices when cars are booked online in advantage even if the customer don't have a credit card.

Pros: Efficiency.

Cons: Nothing.

Pros: Easy shuttle bus from/to airport. Free upgrade due to booked small cars unavailable

Cons: Can be a bit slow at pickup or drop-off if busy. Drop-off inspection very detailed and I needed my original video from pickup to confirm some existing damage was not caused by me.

Pros: Straightforward

Pros: We received a fantastic service v w Caravelle

Pros: Pick up at airport and transfer were good.

Cons: Didn’t like how they tried to push their own full insurance. Didn’t like that they said we have to photograph every mark on the vehicle to prove they were already there when we returned the car.

Pros: Great!

Cons: Nothing

Pros: Efficiency

Cons: Giving smaller category for same price

Pros: Efficient staff

Cons: Nothing

Pros: A few crashes and marks, but didn’t affect how the car ran.

Cons: As mentioned above.

Pros: Great little Fiat 500, easy pick up and transfer from airport and also drop off

Cons: N/A

Pros: Easy and efficient

Cons: I can’t say anything negative, I only wish I would have booked directly rather than through secondary company

Pros: Very reasonable price and car was good

Cons: As you leave only a deposit I had paid with my euro debit card and wanted to pay the balance with the same card. I knew I needed to use a credit card for the security deposit but was not allowed to pay for the actual car with euro card🤷🏼‍♀️

Pros: Fast service

Cons: Pushy to get additional insurance

Pros: It was as simple as that

Cons: I ordered a bigger car

Pros: Delpaso recommended me to book directly straight through them. I would have saved 100euros. Booking through a third party and paying the fee was not enough to cover my booking. I was force ro pay extra fee at the desk. They did not recognize your booking and fee paid through your system.

Cons: Delpaso do not take into consideration my contract with discovery. They gave me dirty car because I did not book directly through delpaso. The booking has cost me triple that I was expecting.

Pros: Delpaso is not too bad, some cars are older than the ones i rented out from different companies. Service is fast.

Cons: Hidden charges, 2 months later after renting a car got charged for something they wouldn't explain what.

Pros: Del paso were very efficient and turned the paperwork and cars around quickly.

Cons: I work in the industry in the UK so knew to take own detailed pics/vids of the car condition on collection & return. Just as well I did as no damage was logged on the sheet but there was significant scratches & I was asked to evidence it was there when I collected it on the return. Had I not produced the pics would they have tried to hold me liable? Log the damage on the handover sheet you give to customers? Not fair to expect all to know how to evidence damage on cars to protect themselves.

Pros: Helpful staff.

Pros: Efficient and to the point. No pushy sales to get extra services

Cons: Nothing

Pros: Quick & easy will little paperwork to complete

Cons: The method of checking for car damage before & after - is a little bit unreliable

Pros: Fast efficient and reliable

Cons: Distance from airport but not a big issue.

Pros: It was night and although we had booked an economy sized car we were given a dark, scratched and dented mid sized vehicle. We took lots of photos of every panel. When dropping the car off the representative went round pointing at pre-existing tiny marks. Fortunately we had good photos of everything, but it definitely felt like a scam where they wanted us to pay for pre-existing damage.

Cons: As above discover cars took complete advantage of our situation we had no alternative but to accept the new terms. Totally unsatisfactory.

Pros: They spoke good English and explained everything well

Cons: The office isn't big enough and more staff needed. We've spent 6-8 hrs travelling, we didn't want to be waiting another 1.5hrs before we get seen to at reception.

Pros: everything

Cons: nothing

Pros: Fast, easy to use and representative we dealt with was very knowledgeable.

Cons: Directions on email for meeting rep at Malaga arrivals were old and rep wasn't there. Phone number was good and problem sorted within minutes.

Pros: Staff were great Windscreen washer was empty 😥

Cons: Service was great

Pros: Good desk staff that got you through the process in the minimum time

Cons: The standard of car offered although a good runner was dented and scratched all over

Pros: Worked well and fast collection/drop off

Cons: Very expensive cost for car given Spain a very commercial holiday destination, 3times more than a trip around 4 countries in Eastern Europe

Pros: Very efficient. Polite and friendly staff.

Cons: There was the added stress of taking our own photos of any damage at pickup. I did this quite meticulously. However, one of my photos didn’t quite capture damage on the door handle. As couldn’t view each photo in the bright sunlight. I am now worried I may be charged for damage by others.

Pros: A highly efficient operation – focus on a high turnover of customers and therefore good prices and the car was relatively new clean, tidy and stuff, and the staff efficient and swift.

Cons: N/A

Pros: All good.

Cons: No issues.

Pros: Friendly staff member when we returned the car and easy pick up/drop off

Cons: The staff on all the desks seemed unhelpful and unfriendly with all the customers when we went to collect the car

Pros: Very quick to return.

Cons: As above, I feel that I was forced into purchasing insurance that I didn’t want.

Pros: Quick drop off.

Cons: Employee at collection was incredibly aloof. No check of the car's bodywork was done with a company employee on collection. This was unorthodox compared to previous experiences with other companies. We were told to 'take photos'. Fortunately, there were no issues on drop off.

Pros: Very efficient and great car

Cons: We arrived at a busy time, and had to wait about 25 minutes for a shuttle to the car hire office - was difficult to find where to meet them. Was organised as took people in turns of who arrived for the shuttle first. Once got to car hire office - very quick and efficient.

Pros: Quick and efficient

Pros: Quick and efficient. Helpful when dealing with any issues.

Pros: Quick pick up. Regular shuttles to & from the airport. Great price. Clean car.

Cons: Poor drop off.

Pros: Great service

Pros: Amazing service and people. Made it so easy by offering everything written in English. The car provided was new and better than expected. Didn’t try and push us or charge us extra for anything, everything was clearly explained and as I’d expected. No issues with how they checked the car, the deposit was returned instantly and back in my account the next day. The shuttle service they offer made it easy to get to the car hire, the service provided was so quick really happy.

Cons: None

Pros: Quick car pick up and drop off. Sat Nav in the car (although not fully accurate).

Cons: Extra insurance due to Credit Card date.

Pros: Speed an quality of car

Cons: Nothing

Pros: Familiar with Delpaso. Shuttle Bus was efficient

Cons: Very long wait at the desk. Queues. Once at the desk, very straight forward

Pros: Vehicle and cost

Cons: Charged 40 euros for out of hours drop off when two other vehicles there. The premises were clearly operational and not opened specially

Pros: Hand over was quick, staff friendly.

Cons: We had to wait for 3 mini buses / almost an hour until we got taken to the hire company. No damage was recorded - I was asked to take pictures myself. Delpaso really should take note of noticeable / obvious damage - if e.g. I had lost my phone and not been able to provide pictures I would have been charged for damage I didn't do. I only was allowed to make the payment with my own credit card, not even my wife's would have been accepted - we wanted to take two cars which I made the booking for

Pros: New model low mileage car, shuttle from the airport and representative could not have been more helpful

Cons: Counter rep at reception desk was surly and unwelcoming, only my rep, my neighbour customers had happy smiling faces perhaps they were paying for the full insurance package

Pros: all good

Cons: none

Pros: Very friendly and efficient service. Excellent car

Cons: None

Pros: Nothing the site was off a dirty road

Cons: The hard sell for insurance

Pros: Price

Cons: Heavy selling of insurance products, 30+ minutes waiting for the shuttle at the airport after meeting their well concealed rep! High mileage vehicle, with bumps and scrapes. I was told to take photos because I wouldn’t buy their cover as I had already bought independent extra cover in the U.K. If I bought they cover they would do a walk around to confirm damage. A bit of a dismissive two tier service.

Pros: Easy processes and clean cars

Cons: Minibus travel too and from the Airport. But understand why

Pros: Very friendly and helpful. He was on time to take us back to the airport in morning @3:30am. Quick with no delay. Gave us a choice of car too. thanks

Cons: Nothing

Pros: Cheap and easy

Cons: Checking the car at the beginning at night in an unlit area. Being given a receipt showing the ‘blocked’ amount from credit card; it wasn’t clear the charge hadn’t been made.

Pros: Good service

Cons: Car could have done with more of a clean

Pros: Straight forward car rental with little fuss.

Cons: Rental car had damaged rear seats and missing parcel shelf. The car exterior was not cleaned and covered in bird poo!

Pros: Straightforward and economic

Cons: Engine warning light came on shortly after we left the hire centre.

Pros: Agents on collection and handover were fantastic and put up with my bad Spanish

Cons: I found some marks on the car and went back to reception to point them out. The agent simply told me to take a photo - this could have been disputed (but wasn't) on handback

Pros: Excellent shuttle service. Very close to airport. Very friendly staff. Clean car in good condition.

Cons: Nothing!

Pros: great service

Cons: always end up taking extra insurance, just to be safe and im sure that i don't need it as i have a separate excess insurance in place

Pros: once you work out where the transfer bus goes from it's a quick ride to their office. The office staff were very businesslike but friendly, everything went smoothly, they were very accomodating when we forgot the child seat for my granddaughter, and also when we returned it half way through the car rental. Return was very straightforward, 10 minutes tops.

Cons: Nothing really, they were very good - one thing to watch when returning the car is not to miss the little slip road off the Av de Velazquez, it's a bit of a drive around the block to get back there.

Pros: Pick up and drop off was easy. Can be a nightmare.

Cons: The exterior of the car wasn't clean. It had obviously rained recently and been through something because there were splash marks all over it.

Pros: Delpaso called me prior to our flight to confirm that we wanted the car, as we were arriving outside their office hours, which gave me confidence everything was in order. We didn't have to wait long for the pickup and drop-off. Close proximity to the fuel station next door so easy to drop off the car full.

Cons: On collection, the office was busy so had to wait a little while.

Pros: We were taken to the pickup area outside Malaga Airport where DelPaso shuttle bus took us to their car hire centre (10 mins away on a busy road). Everything was explained clearly, we were asked if we definitely didn't want to pay their excess cover fee (which we said & signed no to as we had our own cheaper excess cover from the UK). We were advised to take photos of the car - there were many large scratches & marks on the car, including a damaged bumper). Friendly staff. Would use again

Pros: Great service will definitely use you company again when we come back in April 2023.

Pros: all good

Cons: car windscreen was dirty hard to see at night

Pros: When dropping off the car the agent was super efficient and helpful

Cons: The car inside out was dirty.

Pros: an easy process

Cons: I handed the car back and the operative took the keys but didn't give a receipt to say everything is in order and my 1600euro bail would be released. I contacted the company by email but have not heard anything back yet

Pros: Quick and efficient

Cons: The car was in good mechanical condition but had lots of scratches and dents to bodywork

Pros: Friendly and helpful in understanding everything regarding the car.

Cons: Nothing.

Pros: Shuttle service was quick and efficient

Cons: we were given an estate car and it was too big. We had to wait a good 30 minutes to get another car and it wasn’t clean, but suited our needs

Pros: No problem with language or collecting car

Cons: They didn't try to push their insurance and staff had good English

Pros: Very pleasant staff

Cons: N/a

Pros: From picking car to return simple process

Cons: Friendly staff

Pros: Really helpful staff and brand new car.

Cons: Nothing

Pros: Staff very friendly and helpful

Cons: Nothing

Cons: Representative was not interested in checking the car when collecting, and when returning wanted to charge for scratches which were initially there when renting. Bad practice of trying to make extra money.

Pros: Efficient and when they didn’t have the car I ordered available they gave me an upgrade at no extra cost or hassle

Cons: Nothing

Pros: The car was in good condition

Cons: The office was really difficult to find. No rep at the airport had to ring them to find out where they were. The airport rep was quite rude and dismissive. Main issue was where the drop off is it was really hard to get to

Pros: Clean cars good service overall

Cons: Finding the representative at the airport was tricky

Pros: Needed to be more visible and clear directions to the pick up point a little confusing

Cons: It was easy to book and representative quick and informative

Pros: Everything went very smoothly and will certainly do business with you again.

Cons: We didn’t see any representatives in the terminal? But could possibly have something to do with our plane being nearly two hours late!

Pros: Very busy office, but very efficient. And pleasant.

Pros: car upgraded at no extra cost

Cons: ambiguous and misleading information regarding 70 year old driver, leading to 50% increase in rental cost

Pros: Quick and easy

Cons: Nothing

Pros: Counter staff

Pros: They explain everything well. Prefer picking up outside of the terminal. Use Delpaso regularly so you must be doing something rights. Full to Full fuel. Unlimited mileage and free drivers great.

Cons: Van had many scratches and dents and I did not want to take the blame for them. I videoed and photographed car before I took it. I appreciate a car that big will get damaged in small streets and its not worth you repairing it. When I dropped the car off the lady understood my fears and knew I had not damaged it.

Pros: Customer service

Cons: The car was filthy after all the brown rain. Thought that they could have put it through a car wash first.

Pros: Clean car full to full tank, reasonably quick turnaround at off site airport site. Better car than expected.

Cons: Nothing.

Pros: nice clean car

Cons: man wanted me to take pictures of damage on car at pick up they wern't cooperative as I don't have a camera phone they would not mark any damaged areas of car on the contract form picture of car . threatened not to let me take car !! 40 euros charged for out of hours service ( short courtesy bus ride ) I could have walked to delpaso quicker . wont use delpaso again when visiting my apartment although I have used them a few times in the past . SAID I SHOULD HAVE BOOKED DIRECT NOT with you.

Pros: Got the make of car i requested

Cons: Extra charge over €100 simply because I did not fly in on the same day I collected the car even though I collected the car at the precise time and date specified on my booking. Jet2 cancelled my original flight and rescheduled me on a flight for 24 hours earlier. I decided to stay in Malaga for one night then collect hire car as scheduled on following day! Ridiculous rule to penalise me. Bonkers rule.

Pros: Swift and easy.

Cons: Had to extend my car hire, but they wanted me to go to the office to do paperwork, which is nearly 2 hours from where I was staying. Because I had Covid, they agreed to send me paperwork online, which they could've done anyway?

Pros: The car itself

Pros: I was asked to pay additional €180 because I didn’t arrive on a plane on the same day as car rental date. This condition wasn’t obvious when booking the car. I ended up with an excess insurance I purchased with a third party and the €180 insurance the rental company forced on me.

Pros: Good car provided.

Cons: When returned the hire car, the rep picked out 4 or 5 dints and asked for photo evidence from when we took the car. The dints must have been there for weeks or more likely months, and they should refer back to to an updated log rather than pick out for each rental all the dints...so if we had not of had photos i think they would have tried to charge us for all the dints on the car from all the last 18 months rentals !! So be warned, take photos when you pick up the car or risk £1,000s in charges

Pros: Quick & efficient

Cons: na

Pros: Type of Car was better than expected

Cons: Pick up off airport took ages to transfer to pick up

Pros: Got a fairly new car, with a big display and connectivity with android car

Cons: Only 1 staff member manning the desks after midnight when clearly many people have booked ahead to pick up cars. Had to wait over 30 minutes to pick up the car. This is despite of paying extra for the late pick up!

Pros: Quick pick up at airport

Cons: Queue at pick up. Attitude of staff member at drop off

Pros: Efficacy

Cons: None

Cons: On Sunday 5th September at about 10.00/11.00 at DELPASO CAR HIRE I had my CREDIT card declined by your operator. He stated that I could only use my DEBIT card if i wanted a car and it would cost another 244.44 Euros as it would need the full insurance. (I have my own European Insurance). My BANK tells me that they have no record of my CREDIT card being declined or used. IT WAS NOT ENTERED BY YOUR OPERATOR. They have no record of it being refused. I expect a FULL REFUND on the extra 244.44 EUROS

Pros: Nothing

Cons: - They refused to rent us a car on the basis that they said that they had a block on us for bringing the wrong card with us three years ago. Despite this they accepted our booking and collected us from the airport. hey left us completely strande 60km from our destination late at night.

Pros: Efficient and friendly

Cons: Time between arrival and driving away - bit too long...

Pros: Efficient

Cons: Couldn’t extend the car rental and had to be linked to a flight

Pros: Excellent

Cons: Nothing