Drive-A-Matic at Bridgetown Airport

Pros: Ordered sat nav didn’t have one in the car. Car had broken under panel reported at Collection lady said ok to go, disnt offer to repair or replace the vehicle. Sand in car as you’d expect on a beach island, didn’t have a problem. Spent so long navigating using a map without the pre ordered sat nav. Just dropped car off and they said would charge $75 for ‘excessive sand’ we have driven to beaches touring the island and never expected to be ripped off like this for walking on the beaches

Cons: At drop off woman said she would speak to her manager. I will show my credit card company my videos before I took the t and when I dropped it off when I dispute the charge.

Pros: Helpful staff

Cons: Had to go head office to sort a problem

Pros: I would like the company to notify me earlier regarding the car that I wanted to drive which was the Suzuki Jimmy.

Cons: Good professional service. everyone was super understanding and supportive.

Pros: The consistency of the service they offer.

Cons: Nothing

Pros: The return was very easy

Cons: Soooo many questions - more than I've ever had from any other rental company in barbados (30+ visits)

Pros: Very quick pick up and drop off. Reat staff. Appreciated the upgrade for my wife's birthday x

Cons: Deposit was larger than I usually pay for car hire.

Pros: Nice and fast service. Reliable good car.

Pros: Friendly and helpful staff. Quick handover of vehicle with full explanation of requirements.

Cons: n/a

Pros: Friendly service,

Cons: Too much paperwork at the desk, insurance bought online but they try to sell you their own as well. Queue at the door and waiting around

Pros: Kirann was excellent in keeping us informed, as all the Managers had disappeared but the situation was beyond her control.

Cons: On our arrival at the Drive-A-Matic office and after completing all the paperwork, we had to wait for over two hours for the car that was allocated to us to arrive whilst people who arrived after us were provided with their cars almost immediately. When we asked for updates, we were told a number of different things such as, it was being cleaned, the driver is on his way, it would be here shortly etc. I think it may have been due to us not booking direct with them!

Pros: Friendly and helpful

Pros: It was very good.

Pros: Friendly staff and explained everything clearly

Cons: Quit a long pick up tome

Pros: Staff were all very friendly and helpful with my questions.

Cons: N/A

Pros: Helpful and efficient

Pros: Very efficient and friendly

Cons: Nothing

Pros: Easy to find office. Clear videos provided before and after.

Cons: Very, grindingly slow service on pick up, in a tiny, crowded office.

Pros: Very friendly, helpful and efficient staff at the airport terminal in Barbados.

Cons: Nothing.

Pros: Speedy service

Cons: Good clean car in close proximity for pick up

Pros: A good SUV at a decent price. Excellent service and no nasty surprises after it was returned.

Pros: Ease of pick up and return

Pros: The Car rental agent was very friendly and engaging yet professional and efficient.

Cons: N/A

Pros: very good service

Cons: all good

Pros: On site, easy to find, car was ready

Cons: All good

Pros: Very quick and efficient

Cons: I know prices have gone up, but the price was higher than the last time I used this service.

Pros: The car was dropped off at our accommodation

Pros: Friendly

Cons: Nothing

Pros: Friendly service and easy to find at the airport.

Cons: Nothing. A good experience.

Pros: Zoie was fantastic friendly professional and such a joy to speak with. She made us feel at ease and spoke slowly enough for us to understand the paperwork.

Cons: N/A

Cons: Time taken to pick up the car

Pros: Update to computer systems instead of hand written documents.

Pros: Friendly and efficient.

Cons: A Discover cars sign is not on the front of the office. Drive-A-Matic is above the door. Would be helpful is instructions made it clear that we should look for this office. Apologies if I missed this in the paperwork.

Pros: Convenience of picking up at airport

Pros: Found the staff very friendly, polite, helpful & professional. The car was lovely to drive. I received it clean, with a full tank of petrol, and the car manual in the glove box.

Cons: My only issue was that the tires were too full of air, so did not have enough grip on the road, and screeched when going round corners, no matter the size/speed. I highlighted this when I returned the car, and the agent agreed (apologies for forgetting his name). But I will def hire the same type from Drive-A-Matic again.

Pros: Staff were very helpful and informative

Pros: Very efficient staff

Cons: That we have to fill out the same forms every visit to Barbados, I have rented numerous times from you and this paperwork should be able to be saved and uploaded each time I come down to Barbados.

Pros: Supportive, friendly helpful staff

Pros: As above.

Cons: Doesn’t apply.

Pros: The people were friendly and helpful.

Cons: The car was not full of fuel. It had just over 3 quarters of fuel. The problem is that I realised this after leaving the airport and unless I want to spend more time returning to the airport, I just had to keep going. I returned the vehicle full.

Pros: It's the second time I have rented a vehicle from you and both times the service you have provided has been friendly and helpful. First time was the car being delivered at resort and the second time was a direct pick-up from the airport. Staff very attentive and helpful both times.

Pros: Helped setup google maps and very helpful in general

Cons: Nothing really

Pros: Helpful and efficient

Cons: N/A

Pros: Quick and efficient

Cons: They let me bring it back

Pros: Friendly and professional

Cons: Nothing

Pros: The voucher is a must - without that we would have not realised it was a brokerage

Cons: Had no need to contact directly but the add ins just before we arrived would have been better to undertake in situ

Pros: Friendly and efficient service

Cons: Nothing

Pros: EASY PLEASANT NICE CAR

Cons: VERY SLOW TO DO ALL PAPERWORK

Pros: Everything as above.

Cons: Nothing; but the price was higher than I am used to in other countries.

Pros: Everything was well organised and ready when we arrived at the rental desk, and the staff were very friendly and helpful

Cons: Everything was OK, The service was first class.

Pros: efficient

Cons: nothing

Pros: Nothing was ever too much of a problem

Cons: Nothing

Pros: Excellent staff

Pros: No hastle pick up even though I didn’t use there insurance ,and very helpful

Cons: Nothing

Pros: Great staff and quick rental and return process.

Cons: The car could’ve been a more later model.

Pros: Courteous Helpful

Pros: Excellent service

Cons: Very nice team as kk around.