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Flex To Go at Krakow Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Car was similat to the SUV I have ordered. Comfortable to drive and good on fuel. Nice and clean aswell
Cons: The receptionist during pickup was rude, pushy selling their own insurance, using scare tactics. Gave us no drop off details, didn'tbreturn my voucher, never received any pick up protocol either. Our flight was delayed quite badly and I have tried calling Flex around 15-20 times and nobody answered the phone. Phone number was correct aswell as confirmed by the rude receptionist. There was also an issue with child seat but that was solved by the technical guy and we was good.
Pros: The car was clean and in good condition. It also had winter tyres on making a good drive.
Cons: Unclear about the information needed for using a credit card costing me £130 instead of £11 for two days rental!
Pros: Straight forward without problems
Cons: The guy was alone so it was very slow as there were other people waiting in front of me.
Pros: Great price, easy pick up
Cons: Pushed full insurance even though we had it
Pros: Poor service and attitude at pick up.
Cons: I took a video of the car on pick up which showed damage to car. However, on return car was signed off by rep. Then 2 weeks later they tried to take over £1000 from my bank account. Luckily for me my bank blocked these payments. They were charging for damage but my video showed this damage was there before my hire period. Didn’t even reply to my email.
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