Goldcar at Faro Airport

Pros: Le voyant moteur s'est allumé moins de 24h après avoir loué la voiture. Nous avons payé une assurance complète de 164€ pour 5 jours. Même avec cela, j'ai dû leur ramener la voiture jusqu'à l'aéroport pour qu'ils me l'echange, perdre une demi journée de vacances en perdant les activités que nous avions déjà réservées. De plus, j'ai dû payer l'essence et le péage pour leur ramener leur voiture qui a un disfonctionnement (après un mail au service clientèle j'ai récupéré l'argent de l'essence).

Cons: Sur 4 jours et demi de location, nous avons perdu du temps et de l'argent. Je pense que si la voiture du loueur a un problème (en plus en payant une assurance complète) ce n'est pas à nous de payer et prendre du temps pour la leur ramener

Pros: There were three staff on the desk and they were efficient

Cons: The car we had had a lot of marks on it

Pros: Quick drop off

Cons: I selected it because it said the desk was in the terminal. It wasn’t. The car was not fully clean. The car developed a warning while we had it and there was no option but to live with it or drive it an hour back to Faro which meant we did a lot less than planned.

Pros: Great service provided by a nice lady

Cons: car was very dirty

Pros: Helpful staff and easy pick up and drop off

Cons: Very slow pick up. It was 11pm and not enough staff for number of customers

Pros: Would never use again

Cons: Car a wreck, damage on every panel Waited over an hour to get served Wouldn’t take my husbands credit card would take mine (wife) for an additional £50

Pros: Very good except when I was concerned by warning lights on the dashboard roadside assistance told me I would have to take a taxi all the way back to Faro to pick up a replacement car . I expected that a replacement would be delivered to me

Cons: Apart from the above problem everything was excellent

Pros: Very efficient and friendly service for both collection and drop off. I was a little concerned about the size of the deposit however this was cleared from my credit card whilst flying home.

Cons: The car had multiple marks/damage however drove OK and did the job!

Cons: Car provided has a huge milage

Pros: Nice people efficient process

Cons: They didn’t do baby sitting :)

Pros: Checking back in relatively easy (I say that but it is depending on how quick the money is returned for the toll which I didn’t use and fuel policy)

Cons: The pressure I felt to take their comprehensive insurance!

Pros: Very helpful and friendly. Excellent car.

Pros: They were quick, efficient and helpful.

Pros: Nothing

Cons: The actual rental price was much higher than the amount on the Discovercars voucher (€36.8 vs. €10.45). The employee was arrogant, and I was given a smaller car than the one expected. The car's interior was not very clean. Absolute disgrace.

Pros: Very friendly and efficient. Explained the booking and payment procedure and even though there were several customers at the same time they had plenty of staff to deal with collection and returning the vehicle.

Cons: Would’ve liked That a member of staff had taken time to explain about the car as this was our first time renting an electric car.

Pros: All the above.

Cons: It would have meeting easier to have a representative at the desk infrastructure of arrivals.

Pros: Great service at great prices along with great quality cars.

Pros: One of the easiest car rental companies to deal with when it came to pick up and drop off the car

Cons: Car had a few scratches here and there but was still in good condition, they took note of all the issues when I picked the car up and there was no issue when I dropped it off

Pros: The man serving us was very pleasant and efficient at pick up and drop off.

Pros: All the above

Cons: All fine

Pros: Excellent little car,this is the first time I've used an electric car,and I would highly recommend.

Cons: First class service right at the airport.

Pros: Speed of drop off

Cons: The car given was not what we ordered and not suitable for our needs. The person on the desk was defensive and argumentative when I asked for it to be changed.

Pros: Easy to return the vehicle.

Cons: As I said they cancelled my booking and sell another booking.

Pros: Easy no drama ..fair price ..efficient service ..friendly staff .we will use them again I need I have joined the gold car club ready for next time

Cons: Car was tatty on the outside ,had to wait around to get it checked over upon our return

Pros: Quick friendly service

Cons: The car had lots of scratches the marks on the interior

Pros: Staff were polite

Cons: The procedure for obtaining a replacement car. I lost half a day sorting out a replacement car. Gold Car should have brought a replacement car to our apartment in Sao Rafael, not the other way round where I had to get a taxi to Faroe Airport to collect a replacement car. Gold Car should have made sure that the car was fit for purpose and that no faults existed when I first collected the car.

Pros: All round good service

Cons: No issues at all

Pros: Efficient and quick for pick up and drop off. Not being pressured to take all the offered extras.

Cons: Although the outside of the car was spotlessly clean, the inside of the windscreen was absolutely filthy.

Pros: Efficient

Cons: N/A

Pros: Efficient and reasonably priced.

Pros: Quickness, friendly staff

Cons: Nothing

Pros: From picking the car up to dropping it off the service was seamless. Very impressed thank you

Cons: There was nothing to improve perfect service

Pros: Very helpful and friendly. Leonardo was great on return (thanks).

Cons: Possibly tried too hard to sell the extra insurance (I'd already purchased elsewhere)

Pros: Friendly staff and competitive price for the class of car

Pros: Very polite and went through everything.

Cons: Insurance costs.

Pros: i knew where rental desk was having used them many times in past years

Cons: attitude of service desk staff