Ok Mobility at Alicante Airport

Pros: Good return process

Cons: Very slow pick up process. Guy in terminal had no que but sent me to the car park to do paperwork. Shame as would if been a perfect experience as it not been for this.

Pros: Easy pick, bit still a bit pushed to take extra insurance. Only information thatwas not clear on the website, was about tardiness of pick up. They reserve the right to rent out your reservation if you arrive later. No where to find exact anoumt of time this is related to. So I wonder, if my flight is delayed, they just can cancel my reservation? Not clear and a bit stressful to read this 🫢 Although the desk was closed in the terminal, we found our way easily to the parking and main office.

Cons: I will never like the way extra car insurance is still a bit forced upon you. Stating that you are not covered for anything, while we had the basics and extra insurance with the broker.

Pros: Mark was extremely helpful and efficient - He ensured that the GPS/Sat nav was set up in English for me when I collected the car

Pros: Quick and efficient

Cons: He was a bit pushy regarding extra costs like break down cover even although we didnt require it

Pros: Very good staff

Cons: Took too long to collect car not enough staff at pick up

Pros: The car was a good model with a top spec.

Cons: Aggressive selling of additional insurance. Car not checked at handover time.

Cons: Very long wait and que to pick up car.

Pros: Easy to reach in the Airport car park.

Cons: Despite having checked in online it did not appear to help speed the collection process up! I did not like all the add on sales items e.g. breakdown cover. How can the customer be at fault if the car breaks down. It should be part of the service!!

Pros: Good car, swift drop off procedure.

Cons: Long queues at terminal and not enough staff at busy time. Long check in process and very hard sell on insurance despite having Discover cars full cover.

Pros: Once I had my car it was all relatively straightforward.

Cons: Had to wait far too long (45 minutes) to pick the car up.

Pros: Car was better than expected

Cons: Had to wait for an hour to pick up my car. Lots of people waiting with only 2 people at the desk

Pros: Everything went smooth and would use this rental company again.

Cons: No complaints.

Pros: Lovely looking car

Cons: Very efficient

Pros: Fast and friendly. Car was ok, but was it ‘premium’ as ordered? DS3. Diesel…

Cons: Expensive in the end and windscreen was very dirty on the inside.

Pros: OK Mobility where very clear precise and surprisingly fast, considering some of the reviews I red, within 8 minutes of picking up a ticket announcing my arrival I was getting served at the desk

Cons: It was not OK Mobility’s fault that Discovercars did not make clear, that even when you pay the price for top cover, no mention at all was made that road side assistance for hire cars is €500 per call-out unless you pay 90% of your car hire price again to get properly covered. I was very disappointed Discovercars did not make this clear at any stage of renting the car. Thank you OK Mobility for pointing this out.

Pros: Online check in facility

Cons: Car Park Barrier did not recognise the car and would not open delaying our exit and start of long night-time journey

Pros: In airport facility and the service provided by the desk staff

Cons: No one to check over the car with me on collection and no paperwork provided for the inspection when car returned

Pros: friendly and helpful

Cons: had to call to exit carpark!

Pros: A very efficient customer service when picking up the car

Cons: N/A

Pros: Great car provided for the money

Cons: Getting the car took a little longer than expected

Pros: When we arrived we was told we only had 3rd party insurance. This was a lie as on our documents it said we was fully covered. We then paid a extra 460£ this was a con by the man at the desk as we didn’t need the extra insurance

Pros: Nice people, hung around for a short while, but not too bad, staff were efficient & great

Cons: Need to sort the ticket waiting machine, as you couldn’t input your reservation number

Pros: Quick , friendly

Cons: trying to sell there Insurance , and putting uncertainty in my mind

Pros: Good

Cons: No problems

Pros: VERY GOOD SERVICE

Cons: NONE

Pros: Quality of the car

Cons: Slow prosess in the airport terminal

Pros: Good car and good price

Cons: Little bit to long time spent picking up the car to many computer picking :-)

Pros: cheap, friendly

Cons: car was full of dents and scratches and the time taken to drop off

Pros: Excellent

Cons: Nothing

Pros: Pleased with them

Cons: The car was great.

Pros: Our drop off was really good lovely helpful lady.

Cons: Desk in airport not obvious. Man at desk very rude.

Pros: Nice clean car, friendly service.

Cons: Direction signs dropping off the car were wrong. Signs say to go to level 4 but eventually found drop off on level 2. Wasted 30 minutes trying to find them.

Pros: the drop off was quick

Cons: The rental agents were rude very slow and unprofessional, OK Rent a car did not recognise the insurance taken with dicovercars and were pushing for a very high price insurance from them. The price of the insurance offered was same as the total value of the rental. I will never use brokers to hire a car.

Pros: No queues. Good selection of cars. Friendlyness.

Cons: Just the car itself, peugeot 5008, but it’s the car’s problem. No air vents at the back, small trunk

Pros: Nice car, easy to use facilities, good price, overall friendly staff.

Cons: I am a logistics professional, and hire many cars over the year; I have become accustomed to thorough checks of the vehicle, taking photos all around the vehicle, detailing existing damage. Upon returning the car, it was suggested that the car had new damage, which - with photos - I was able to prove was not the case. The existing process for recording damage puts the responsibility on the hirer, which is going to create problems for some.