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Ok Mobility at Milan Airport Malpensa
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Easy desk to find. Staff helpful enough.
Cons: Insurance was more than the car rental
Pros: Poor service. I paid for additional insurance with discover cars but then when I got to the ok mobility counter I was told that they would not accept American Express credit card for the hold fee so I would need to use a debit card which meant I had no option but to use their full insurance which cost me an additional €100.
Cons: They are cheap to catch people out with their insurance.
Pros: Good car, good service, no problems at checkout
Cons: All good, no complaints
Pros: Car was clean & efficient which is all you can ask for - everything went smoothly
Cons: Dropping the car off was a little tricky as wasn’t the easiest to find but that was just as much down to our unfamiliarity with the airport layout and the one way system imposed
Pros: Car not clean externally or internally on collection, many scratches on exterior, we photographed, agent found have cared. Found out 200 miles away that the washer fluid spray motor didn’t work, spend the next week trying to get someone from discovery cars or ok mobility to fix this or even tell me where I could take it, only option was a tow truck back to Milan!!!!!
Cons: Complete lack of customer service, only option to get the issue fixed was “you would need to drive it back to Milan malpensa for a replacement car” they could not have cared less.