TopCar at Lanzarote Airport

Pros: Pick up and drop off at the airport and the cost of the hire

Cons: The agent seemed solely intent on trying to sell me excess insurance even although I repeatedly explained that I already had insurance to cover this. She kept insisting that only Top Car's excess insurance would cover this. She tried to use scare tactics of saying a large deposit of €1200 was required but I already knew this before making the booking

Pros: Friendly and efficient

Cons: Took payment from my credit card instead of putting a hold on the money

Pros: Very easy, very professional. Exactly what we’d requested. Quality car & very reasonably priced.

Cons: Nothing. Cant fault the service.

Pros: Staff and car.

Cons: Nothing

Pros: Efficient service. Reasonably priced. Good sized vehicle.

Cons: The pick up location was a little hard to find. The car was not where we were told. There was quite a lot of damage on one side which they did not show me at point of rental. My copy of the documents arrived by email about 2 hours after rental - thankfully most of the damage was marked on therefore I did not lose the security deposit. I also paid for the premium insurance which should have meant I didn’t need to pay the security deposit. However they insisted I did pay it.

Pros: A few scrapes but you get that with rental cars and they were all shown on the contract So no worries

Cons: They did not press you to take full cover but explained the benefits

Pros: Clear parking and location on site at airport.

Cons: Car wasn’t 100% clean but ok.

Pros: Quick return inspection

Cons: Parking return car very tight parking space No joint inspection of vehicle you had to take your own inspection photographs

Pros: Easy to find at the arrival hall, good range of cars

Cons: The deposit is high and they actually charge your card rather then put a hold on it, so I have been charged a foreign currency fee by my card provider.

Pros: Efficient helpful staff, quick pick up, current model EV car and simple drop off

Cons: All good.

Pros: Convenient and quick

Cons: nothing

Pros: Friendly, helpful staff and great value for money. Deposit back in my account the day after drop off. Drop off easy, and quick.

Cons: Collection car park not clearly sign posted.

Pros: In terminal desk for easy admin. Car was waiting for us in the open air car park outside. Car was what we ordered, new and clean. Speedy return to the terminal car park. Member of staff provided excellent service trying to resolve a local parking ticket from the Police Local in Arrecife. Top Car were brilliant compared to the front desk man at Police Local or the Town Hall who basically said go away!

Pros: Easy out of hours drop off and quick return of the deposit

Cons: Arrived 25 minutes early and agent said car wasn't ready and offered an upgrade for 10 euros, I said I would wait for the booked car. No one came to the office whilst I was waiting and at the designated time I got the keys and went straight to the car park. I opened the hood and the engine was cold so the car had been there all the time. Bit disappointing as I've used Topcar many times without issue and always found the staff efficient helpful and friendly.

Cons: deposit taken

Pros: Handy location at Arrecife Airport and the Audi Q3 was a good car for roominess

Pros: Quick, friendly service, no issue when we'd returned the vehicle to the wrong car park by accident

Cons: The car still had some sand from the previous user in it, and had clearly been used for some off road exploration, but was in full working order

Pros: Person at desk very helpful.

Cons: Car was in a large car park ant it took us 15 mins to find, in hot sun and hauling our luggage with us.

Pros: Ease of pick up in terminal at ACE Airport. Representative at desk was polite and efficient. Very little waiting

Cons: Car was dented and scratched. Also car was dusty and shabby inside .Boot cover broken. Quite difficult to find drop off place in Car Park 4 at ACE Airport

Pros: Ease of pick up and drop off at the airport

Pros: Easy and swift

Cons: Nothing

Pros: Good quality car

Cons: None

Pros: Drop off was quick and easy. The car was great for our needs as a family of 5. It was easy to find and the staff were friendly.

Cons: We had to wait for 30 minutes to collect the car - after the agreed time. Our paperwork also suggested that an agent would walk us around the car to note existing damages but this did not happen. We were given no assistance with the user instructions or how to fit car seats.

Pros: Hassle free

Cons: Paperwork did not indicate areas of damage on pick up

Pros: Easy pick up

Cons: What I didn’t like was having to mark all the dents and scratches on the car after I got it

Pros: Brand new car.

Pros: Very friendly and welcoming

Cons: Nothing

Pros: We had a minor issue at pick-up of our own making that the staff were very helpful in resolving.

Cons: One minor issue with the car was the interior windscreen cleanliness.

Pros: The car was clean. I have got my deposit back which is good, but I had to doo several videos and photos to make sure that all scratches were included. In their form I was given they highlighted just few of them.

Cons: all the rest

Pros: They upgraded my car to suit my need for two children

Cons: Good service at the desk

Pros: Value for money

Cons: Car technician condition is poor. Tyre pressure sensor was on, tyres pressure was too high, seat belt sensor beeping number of times during trips, key battery getting flat, boot and doors some times blocked without any reason.

Pros: Easy return and clean car.

Cons: Only thing was fluid for windscreen wipers was empty.

Pros: Good price, quick service

Cons: Cars where abit difficult to find in the car park

Pros: Fast anbd easy to pick up and drop off. Good price

Cons: The additinal fee which was added when we went to pick up the car.

Pros: Staff friendly and efficient especially in relation to dropping off the minibus we hired. The vehicle itself was almost brand new and perfect for touring the island with 3 young boys.

Cons: Nothing really, but unsurprisingly we had a small wait when collecting the vehicle

Pros: Very low mileage and excellent condition

Cons: Nothing

Pros: See anove

Cons: See anove

Pros: They were quick, and didn't try to rip you off by "finding" scratches at the end. Just checked for anything obvious and the gas.

Cons: Signs to find their area in the car park would be good. Also, they don't mark any damage on the documents so you have to take photos in a dark garage with limited space. To their credit, they don't try to take advantage of you on the way back.

Pros: Very polite and efficient.

Cons: Queue and wait on arrival.

Pros: Very fast car checkout and car as described

Cons: The inside of the windscreen had not been cleaned, so visibility in direct sunlight was bad until I cleaned it myself

Cons: Pick up location was not the best, nor well explained, particularly as it was dark.

Pros: Car in very good condition, 13000km on clock, friendly staff at pickup

Cons: Slight queue to pick up, drop off staff seemed uninterested

Pros: Professional and polite staff, accommodating and friendly.

Cons: The car that we originally picked was different from what we received (the form did say or same) However, the suitcases didn't fit the car they gave. Once I spoke to the team they gave us the orginal car which we requested which was available.

Pros: Fairly quick response to my complaint.

Cons: The replacement car hadn't been cleaned.

Pros: Easy to find TopCar desk, as soon as you come out of customs. Really liked that they didn't try to sell 'extra' insurance etc. The car was very good, a couple of scratches but clean and fairly low mileage. Also a good spec car, far from a basic model

Cons: Only issue is that rather than just putting a 'hold' for the deposit on my credit card, they actually took the whole amount. It was refunded quickly at the end of the rental, but due to Credit Card companies exchange rates (i.e. they have to make a profit at each transaction), it ended up costing an extra few pounds. Why can't they just put a 'hold' on that amount - most companies do...?

Pros: Easy to deal with and laid back.

Cons: Bit too laid back when dropping the car off.

Pros: Simple, easy process.

Cons: No complaints at all.

Pros: That it was in the terminal

Cons: I called them on the day of drop off (10 am) to ask about which car park to return the vehicle but nobody answered. I can't imagine what I would have done if I had been for an accident. The vehicle was larger than the one I requested 3 months prior to my arrival and they weren't available to change it.

Pros: Reasonable value for money, but the car did not reflect what was booked. A Fiat Panda without air conditioning versus the Fiat 500 with air conditioning which was booked

Cons: Lengthy queue to obtain documents and keys. Car did not have air conditioning although the reservation was specifically for a car with air conditioning. The queue was too long to go back and request an alternative after a long flight.

Pros: Price and convenient

Cons: No access to office inside baggage reclaim, despite office there with 3 staff, would only serve me from the other side.

Pros: Very little waiting, efficient all round

Pros: Great price

Cons: A wait to pick up as only one agent dealing with three customers waiting.

Pros: A really nice clean car, got a better vehicle than expected. Extremely happy.

Cons: Even though we had purchased the full insurance online we were still pushed to take out more cover at the pick up desk

Pros: At the airport so convenient

Cons: Take a €900 deposit actually off your credit card but put it back after on return of car.

Pros: Car , value for money and service from the staff

Cons: Perhaps the car seat could be a bit better and pre installed in the car on arrival

Pros: Simple and easy to arrange. Car was as expected.

Cons: I thought the rental of the child seat was pretty expensive.

Pros: Easy when you’ve had a long flight.

Cons: All amazing

Pros: Price was acceptable, even with the added insurance. Drop off was easy.

Cons: I reserved hire car, but had to queue 45mins on arrival at the airport.

Pros: Easy to find, great service, good choice of cars

Pros: Good value. The car was clean and easy to drive.

Cons: I had booked a 7 seater car. The agent did not tell me that they didn't have any 7 seater cars available and gave me a 5 seater without saying anything. When I questioned this they said they had given me a 'free booster'. I said this does not make up the difference in price as I had booked a higher class of car. Finding the agent who was actually providing the rental took a while. The queue was long and the agents took a long time to get through people.

Cons: Discover Cars deceives you into buying insurance that (you only find out later) is not from the car rental but from them. Therefore, when you pick up your car the car rental company makes you get their insurance (or leave a 900 deposit). Thus you end up paying double insurance.

Pros: Quick and efficient

Cons: General condition of the car wasn't great.

Cons: We were provided wrong information about which bay the car was parked in. Car was also supplied with a tyre pressure warning indicator on and tyre was completely flat by next morning. Took over 5 hours to supply a replacement car after initially being advised it would take 60-90 minutes. We were therefore stuck in the villa for this period with 2 children. Not a great start to holiday

Pros: Quick and efficient

Cons: Booked as discover cars so wasn’t looking for a top car desk on arrival

Pros: Speed and ease of pick up and drop off

Cons: Would have been nice to have been oriented with car key functions

Pros: Simplicité pour prendre et rendre la voiture

Cons: Longue file d attente pour prendre la voiture ( aeoroport ) Parking aeroport mal indiqué quand on rend la voiture ( au moins la nuit …: top car ecrit en vert, en petit, sur un panneau non eclairé)

Pros: Collect / drop off in terminal

Cons: The car was a disgrace. It displayed a ‘service required’ light, and drove as if there was no suspension in the vehicle. I feared for my safety in the car and consequently did NO touring, using the vehicle only for hotel transfers. Extremely disappointed in this vehicle

Pros: Very reasonable very efficient. Car was spotless and in good condition. Couldn't fault them

Cons: Nothing

Pros: Modern low mileage vehicles.

Cons: Deposit actually taken from credit card rather than simply blocked .

Pros: Pretty good really

Cons: Could do with a map from desk to where car is…isn’t obvious

Pros: Efficient and good value

Cons: Nothing

Pros: The car model I paid for I actually got so was extremely pleased. The cost was very competitive and the service was excellent. Cannot fault. I also paid a deposit which was refunded within 2 days so again, extremely pleased with their service.

Cons: Cannot fault their service.

Pros: Got an upgrade to an automatic

Cons: Confusion about extra costs

Pros: They were quick and efficient- they was no hard sell for extra cover which I particularly hate when renting a car.

Cons: Nothing - they made the whole process easy. Paid more than I usually do but much better service.

Pros: Efficient

Cons: That they cash the deposit and I now have to wait for my payment to be refunded. Why not just put a hold on the card?

Pros: Car was perfect

Cons: We were not shown to car. Directions were poor , we had trouble finding it and no check on condition . Told to take pics of any marks which we did

Pros: Staff were friendly and the process was quick

Pros: Efficient transactions on pick-up and return

Pros: Very friendly and efficient staff car was in good condition

Cons: Everything all went very smoothly staff all good

Pros: Very cheap and efficient

Cons: Longish queue at the counter and some features did not work in the car. Otherwise it was perfect

Pros: Very easy process.

Cons: Windows in the car were very dirty on the inside on collection, car had bumps and scratches all over after c9k KM.

Pros: This is the best experience I have had with car rental abroad. I would recommend it and will use it again in the future.

Pros: Everything was made very easy

Cons: I would have liked somebody to have checked the car with me as there were several dings and scratches which I had to photograph so as there was no comeback on me for having caused them especially as I had left a 500 euro deposit

Pros: Clear and easy not trying to rip off customers like other companies

Pros: A few scratches and dints. I took pictures of them to cover myself, but it generally doesn’t matter to me.

Cons: We went to the kiosk in the carpark, which wasn’t manned so had to go back down to the main dest in arrivals.

Pros: Everything worked out extremely well - great service

Cons: Nothing at all!

Pros: Fast and efficient pickup, great car with good spec - some minor damage on collection but just cosmetic. Really easy to drop off - navigate straight to the drop off area and walk over into the terminal

Pros: Easy to use, clean van, no issues

Cons: Van had a lot of very minor damage, not an issue at all, still ran fine

Pros: Very helpful. A bit of a queue at the airport desk though

Cons: Everything was fine

Pros: We will use this company next time.

Pros: Friendly staff.

Cons: NA

Pros: Great customer service. Clean and spotless car. Very well looked after.

Cons: We had around a half hour wait for the car as there was a delay even though I did specify a pick up time.

Pros: Very smooth process of hire.

Cons: Car body work a little scuffed. But is expected as a hire car.

Pros: Everything so fast, nothing like the long draw out process I thought in my head. No questions when leaving just thank you goodbye.

Cons: Everything was great

Pros: Friendly despite late at night. Easy.

Cons: Nothing.

Pros: Very efficient.

Cons: Nothing

Pros: Short queue on arrival

Cons: Car was too big for the islands roads. Reckon the bearings were gone, oil warning light came on and had an issue twice trying to go uphill from a standing start. Booked a volkswagen t Cross and got an old model hyundia tucsan.

Pros: Efficient service

Pros: The actual car was a nice easy to drive car, it was Relatively new .

Cons: We were told it was a full to full deal but car was only quarter full when we received it. We took photos and had to go back into terminal to let them know.

Pros: Good service from the staff at Lanzarote Airport.

Cons: The car had some minor scratches and dents but did take pictures.

Pros: Quick friendly service. Easy to locate and return the car. Exactly what you need on your holiday! And it was cheap!

Cons: Nothing, they are great :)

Pros: Friendly English speaking reps

Cons: Excellent

Pros: Good vehicles

Cons: nothing

Pros: Extremely efficient and helpful staff and clear instructions where to locate the car.

Cons: Actually taking the security deposit from my card when I paid for the car. Other companies I have used have not done this. It resulted in me paying £4.60 more than the price on my booking. Yes, it's a small amount but it's the principle of the matter.

Pros: The service and speed of it all was fine.

Cons: The car was terrible, it drove like every bit of the engine needed replacing! And I'm still waiting for my security deposit refund. It was supposed to be taken as a hold, but it was taken as a payment.

Pros: They were very quick

Cons: Nothing

Pros: 1. The car was the perfect size for 6 people 2. The car was easy to handle 3. The car was economical 4. Booking was simple

Cons: 1. topcar gave me a death trap. No tread on outside tyre walls (I have photographs). 2. topcar clearly dont check the cars over as I would never been given this car. The tyres dont end up like this overnight. 3. Topcar were totally dismissive of this when I returned the car. I will be making an official complaint.

Pros: Very friendly / helpful staff

Cons: We hired two cars, in one car the engine was very weak and struggled with the hills, the air con was also quite poor

Pros: Was easy and cheap

Cons: NA

Pros: Great car, great service

Cons: Nothing

Pros: Very easy and fast, stress free service.

Pros: No fuss. Simple snd straightforward.

Cons: All good.

Pros: Nice people, no unnecessary delay.

Pros: Helpful and polite staff, nearly new vehicle, well maintained and clean.

Cons: Nothing to dislike.

Pros: easy to use, friendly staff car was clean tidy and reliable, no pressure to upgrade or have added extras.

Cons: Pick up was a bit slow, although albeit other customers not having documentation or being prepared. Some customers to over 45 mins my process was done in 25 minutes, just goes to show if people have the correct documents how quick the process can be.

Pros: So easy. No hard sell for extras. No haggling on return.

Cons: It was a Citroën- they rattle on Lanzarote roads .....

Pros: As above

Cons: left totally to own devices when collecting the car (having been given the keys at the rental desk) and as such did not know if the few dents and scratches were already recorded. Spent five minutes checking and photographing the car (just in case), but in actual fact no quibble when returned so previous damage must have already been documented.

Pros: Friendly and hassle-free

Cons: Car had plenty of dents and scratches on collection

Pros: Top service, genuine people

Pros: Really good members of staff, helps when you speak the language, they're open and transparent about costs and easy going.

Cons: Nothing major to dislike.

Pros: Value, good service & helpful staff

Cons: Nothing

Pros: The staff were friendly and very supportive.

Cons: The service was fine.