TopCar at Lanzarote Airport

Pros: They were quick, and didn't try to rip you off by "finding" scratches at the end. Just checked for anything obvious and the gas.

Cons: Signs to find their area in the car park would be good. Also, they don't mark any damage on the documents so you have to take photos in a dark garage with limited space. To their credit, they don't try to take advantage of you on the way back.

Pros: Very polite and efficient.

Cons: Queue and wait on arrival.

Pros: Very fast car checkout and car as described

Cons: The inside of the windscreen had not been cleaned, so visibility in direct sunlight was bad until I cleaned it myself

Cons: Pick up location was not the best, nor well explained, particularly as it was dark.

Pros: Car in very good condition, 13000km on clock, friendly staff at pickup

Cons: Slight queue to pick up, drop off staff seemed uninterested

Pros: Professional and polite staff, accommodating and friendly.

Cons: The car that we originally picked was different from what we received (the form did say or same) However, the suitcases didn't fit the car they gave. Once I spoke to the team they gave us the orginal car which we requested which was available.

Pros: Fairly quick response to my complaint.

Cons: The replacement car hadn't been cleaned.

Pros: Easy to find TopCar desk, as soon as you come out of customs. Really liked that they didn't try to sell 'extra' insurance etc. The car was very good, a couple of scratches but clean and fairly low mileage. Also a good spec car, far from a basic model

Cons: Only issue is that rather than just putting a 'hold' for the deposit on my credit card, they actually took the whole amount. It was refunded quickly at the end of the rental, but due to Credit Card companies exchange rates (i.e. they have to make a profit at each transaction), it ended up costing an extra few pounds. Why can't they just put a 'hold' on that amount - most companies do...?

Pros: Easy to deal with and laid back.

Cons: Bit too laid back when dropping the car off.

Pros: Simple, easy process.

Cons: No complaints at all.

Pros: That it was in the terminal

Cons: I called them on the day of drop off (10 am) to ask about which car park to return the vehicle but nobody answered. I can't imagine what I would have done if I had been for an accident. The vehicle was larger than the one I requested 3 months prior to my arrival and they weren't available to change it.

Pros: Reasonable value for money, but the car did not reflect what was booked. A Fiat Panda without air conditioning versus the Fiat 500 with air conditioning which was booked

Cons: Lengthy queue to obtain documents and keys. Car did not have air conditioning although the reservation was specifically for a car with air conditioning. The queue was too long to go back and request an alternative after a long flight.

Pros: Price and convenient

Cons: No access to office inside baggage reclaim, despite office there with 3 staff, would only serve me from the other side.

Pros: Very little waiting, efficient all round

Pros: Great price

Cons: A wait to pick up as only one agent dealing with three customers waiting.

Pros: A really nice clean car, got a better vehicle than expected. Extremely happy.

Cons: Even though we had purchased the full insurance online we were still pushed to take out more cover at the pick up desk

Pros: At the airport so convenient

Cons: Take a €900 deposit actually off your credit card but put it back after on return of car.

Pros: Car , value for money and service from the staff

Cons: Perhaps the car seat could be a bit better and pre installed in the car on arrival

Pros: Simple and easy to arrange. Car was as expected.

Cons: I thought the rental of the child seat was pretty expensive.

Pros: Easy when you’ve had a long flight.

Cons: All amazing

Pros: Price was acceptable, even with the added insurance. Drop off was easy.

Cons: I reserved hire car, but had to queue 45mins on arrival at the airport.

Pros: Easy to find, great service, good choice of cars

Pros: Good value. The car was clean and easy to drive.

Cons: I had booked a 7 seater car. The agent did not tell me that they didn't have any 7 seater cars available and gave me a 5 seater without saying anything. When I questioned this they said they had given me a 'free booster'. I said this does not make up the difference in price as I had booked a higher class of car. Finding the agent who was actually providing the rental took a while. The queue was long and the agents took a long time to get through people.

Cons: Discover Cars deceives you into buying insurance that (you only find out later) is not from the car rental but from them. Therefore, when you pick up your car the car rental company makes you get their insurance (or leave a 900 deposit). Thus you end up paying double insurance.

Pros: Quick and efficient

Cons: General condition of the car wasn't great.

Cons: We were provided wrong information about which bay the car was parked in. Car was also supplied with a tyre pressure warning indicator on and tyre was completely flat by next morning. Took over 5 hours to supply a replacement car after initially being advised it would take 60-90 minutes. We were therefore stuck in the villa for this period with 2 children. Not a great start to holiday

Pros: Quick and efficient

Cons: Booked as discover cars so wasn’t looking for a top car desk on arrival

Pros: Speed and ease of pick up and drop off

Cons: Would have been nice to have been oriented with car key functions

Pros: Simplicité pour prendre et rendre la voiture

Cons: Longue file d attente pour prendre la voiture ( aeoroport ) Parking aeroport mal indiqué quand on rend la voiture ( au moins la nuit …: top car ecrit en vert, en petit, sur un panneau non eclairé)

Pros: Collect / drop off in terminal

Cons: The car was a disgrace. It displayed a ‘service required’ light, and drove as if there was no suspension in the vehicle. I feared for my safety in the car and consequently did NO touring, using the vehicle only for hotel transfers. Extremely disappointed in this vehicle

Pros: Very reasonable very efficient. Car was spotless and in good condition. Couldn't fault them

Cons: Nothing

Pros: Modern low mileage vehicles.

Cons: Deposit actually taken from credit card rather than simply blocked .

Pros: Pretty good really

Cons: Could do with a map from desk to where car is…isn’t obvious

Pros: Efficient and good value

Cons: Nothing

Pros: The car model I paid for I actually got so was extremely pleased. The cost was very competitive and the service was excellent. Cannot fault. I also paid a deposit which was refunded within 2 days so again, extremely pleased with their service.

Cons: Cannot fault their service.

Pros: Got an upgrade to an automatic

Cons: Confusion about extra costs

Pros: They were quick and efficient- they was no hard sell for extra cover which I particularly hate when renting a car.

Cons: Nothing - they made the whole process easy. Paid more than I usually do but much better service.

Pros: Efficient

Cons: That they cash the deposit and I now have to wait for my payment to be refunded. Why not just put a hold on the card?

Pros: Car was perfect

Cons: We were not shown to car. Directions were poor , we had trouble finding it and no check on condition . Told to take pics of any marks which we did

Pros: Staff were friendly and the process was quick

Pros: Efficient transactions on pick-up and return

Pros: Very friendly and efficient staff car was in good condition

Cons: Everything all went very smoothly staff all good

Pros: Very cheap and efficient

Cons: Longish queue at the counter and some features did not work in the car. Otherwise it was perfect

Pros: Very easy process.

Cons: Windows in the car were very dirty on the inside on collection, car had bumps and scratches all over after c9k KM.

Pros: This is the best experience I have had with car rental abroad. I would recommend it and will use it again in the future.

Pros: Everything was made very easy

Cons: I would have liked somebody to have checked the car with me as there were several dings and scratches which I had to photograph so as there was no comeback on me for having caused them especially as I had left a 500 euro deposit

Pros: Clear and easy not trying to rip off customers like other companies

Pros: A few scratches and dints. I took pictures of them to cover myself, but it generally doesn’t matter to me.

Cons: We went to the kiosk in the carpark, which wasn’t manned so had to go back down to the main dest in arrivals.

Pros: Everything worked out extremely well - great service

Cons: Nothing at all!

Pros: Fast and efficient pickup, great car with good spec - some minor damage on collection but just cosmetic. Really easy to drop off - navigate straight to the drop off area and walk over into the terminal

Pros: Easy to use, clean van, no issues

Cons: Van had a lot of very minor damage, not an issue at all, still ran fine

Pros: Very helpful. A bit of a queue at the airport desk though

Cons: Everything was fine

Pros: We will use this company next time.

Pros: Friendly staff.

Cons: NA

Pros: Great customer service. Clean and spotless car. Very well looked after.

Cons: We had around a half hour wait for the car as there was a delay even though I did specify a pick up time.

Pros: Very smooth process of hire.

Cons: Car body work a little scuffed. But is expected as a hire car.

Pros: Everything so fast, nothing like the long draw out process I thought in my head. No questions when leaving just thank you goodbye.

Cons: Everything was great

Pros: Friendly despite late at night. Easy.

Cons: Nothing.

Pros: Very efficient.

Cons: Nothing

Pros: Short queue on arrival

Cons: Car was too big for the islands roads. Reckon the bearings were gone, oil warning light came on and had an issue twice trying to go uphill from a standing start. Booked a volkswagen t Cross and got an old model hyundia tucsan.

Pros: Efficient service

Pros: The actual car was a nice easy to drive car, it was Relatively new .

Cons: We were told it was a full to full deal but car was only quarter full when we received it. We took photos and had to go back into terminal to let them know.

Pros: Good service from the staff at Lanzarote Airport.

Cons: The car had some minor scratches and dents but did take pictures.

Pros: Quick friendly service. Easy to locate and return the car. Exactly what you need on your holiday! And it was cheap!

Cons: Nothing, they are great :)

Pros: Friendly English speaking reps

Cons: Excellent

Pros: Good vehicles

Cons: nothing

Pros: Extremely efficient and helpful staff and clear instructions where to locate the car.

Cons: Actually taking the security deposit from my card when I paid for the car. Other companies I have used have not done this. It resulted in me paying £4.60 more than the price on my booking. Yes, it's a small amount but it's the principle of the matter.

Pros: The service and speed of it all was fine.

Cons: The car was terrible, it drove like every bit of the engine needed replacing! And I'm still waiting for my security deposit refund. It was supposed to be taken as a hold, but it was taken as a payment.

Pros: They were very quick

Cons: Nothing

Pros: 1. The car was the perfect size for 6 people 2. The car was easy to handle 3. The car was economical 4. Booking was simple

Cons: 1. topcar gave me a death trap. No tread on outside tyre walls (I have photographs). 2. topcar clearly dont check the cars over as I would never been given this car. The tyres dont end up like this overnight. 3. Topcar were totally dismissive of this when I returned the car. I will be making an official complaint.

Pros: Very friendly / helpful staff

Cons: We hired two cars, in one car the engine was very weak and struggled with the hills, the air con was also quite poor

Pros: Was easy and cheap

Cons: NA

Pros: Great car, great service

Cons: Nothing

Pros: Very easy and fast, stress free service.

Pros: No fuss. Simple snd straightforward.

Cons: All good.

Pros: Nice people, no unnecessary delay.

Pros: Helpful and polite staff, nearly new vehicle, well maintained and clean.

Cons: Nothing to dislike.

Pros: easy to use, friendly staff car was clean tidy and reliable, no pressure to upgrade or have added extras.

Cons: Pick up was a bit slow, although albeit other customers not having documentation or being prepared. Some customers to over 45 mins my process was done in 25 minutes, just goes to show if people have the correct documents how quick the process can be.

Pros: So easy. No hard sell for extras. No haggling on return.

Cons: It was a Citroën- they rattle on Lanzarote roads .....

Pros: As above

Cons: left totally to own devices when collecting the car (having been given the keys at the rental desk) and as such did not know if the few dents and scratches were already recorded. Spent five minutes checking and photographing the car (just in case), but in actual fact no quibble when returned so previous damage must have already been documented.

Pros: Friendly and hassle-free

Cons: Car had plenty of dents and scratches on collection

Pros: Top service, genuine people

Pros: Really good members of staff, helps when you speak the language, they're open and transparent about costs and easy going.

Cons: Nothing major to dislike.

Pros: Value, good service & helpful staff

Cons: Nothing

Pros: The staff were friendly and very supportive.

Cons: The service was fine.